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My lock button on my iphone broke, i have apple care, but will i still have to pay for it to be fixed when i send it in? and how will i get a loaner phone?

5378 Views 1 Reply Latest reply: Jun 29, 2013 3:31 PM by GeekBoy.from.Illinois RSS
sutherlanda Level 1 Level 1 (0 points)
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Jun 29, 2013 1:31 PM

The lock button on my iphone is jammed, and i need to send it in to get it fixed. Can someone explain the process to me of sending in your phone to apple? and even if i have apple care, will i still have to pay for my phone to be fixed? if so, around how much do you think this would cost? im not familiar with apple, so any help would be great! thanks!

iPhone 4S, iOS 6.1.3
  • GeekBoy.from.Illinois Level 4 Level 4 (2,730 points)

    If your phone was damaged by you  or in accidental damage, then you would be liable to pay for the repairs.  Apple does not offer "loaner" phones, but if you have a credit card, they will "advance ship" a replacement to you so you can get it, then return your damaged one to them and as long as they get it back within a resonable time and it is warranty covered damage, they do not charge you for the replacement iPhone, but they do charge you a fee for the advanced replacement option (about $40-80 USD IIRC).

     

    You can eliminate all the at by making an appointment at a local AASP (Apple Authorized Service Provider) and they should be able to check your iPhone on the spot.  It it is covered under the warranty, they shoud replace it for free right there, and if not, they would let you know and you have the choice to make the repairs or not.

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