Skip navigation

Cracks and scratches on unibody macbook

67758 Views 90 Replies Latest reply: Apr 15, 2014 2:52 PM by george654321 RSS
  • MateuszE Calculating status...
    Currently Being Moderated
    May 11, 2012 5:52 PM (in response to aln123)

    I recommend you try a diffrent store. For example when my MacBook cracked for the first time I took it to the main Apple store in London and they never heard about the cracking and they were not too keen on replacing it even that my Macbook was covered by warranty. The second time it happend I took it to a diffrent much smaller store and even that my Macbook was out of warranty they say they will replace it for free without any questions asked, it turned out I was a third person on that day with this issue(I was the about 3pm). They replaced it within two hours. Word of advice take your hard drive before handing it for the repair, when I picked up my Macbook it turned out that my 2 months old hard drive was damaged and there was no way I have done it, but they say that its not they fault so I gave the store manager a dirty look, called her useless, turned around and went to buy a new hard drive for £50 instead of having Apple replace it for about £130.

  • alekb Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 22, 2012 12:45 AM (in response to AdamNoakes)

    Hi Adam,

     

    Exactlly same problem. Could you please send me a copy of your recipe, because I'm in Mexico, so here all is much difficult to solve with Apple. Thanks! my email es: intentosa@gmail.com

  • alekb Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 25, 2012 4:31 AM (in response to alekb)

    just for the record, I'm form Mexico, and thanks to this support community Apple had fixed my macbook, great costumer service I recieved, even here there is not Apple Stores, I just called and sent some photos.

  • marcusmonso Calculating status...
    Currently Being Moderated
    Oct 19, 2012 5:43 PM (in response to duffyman)

    Hi there,

    soo it turns out im having exactly the same problems everyone else is. It would be much appreciated if people could send me copies of their invoices so i can try to get mine sorted out. nopoint_87@hotmail.com

    Many thanks

  • ladines Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 22, 2012 2:45 PM (in response to duffyman)

    I've got a 13 inch unibody from Mid 2010 and recently contacted Apple about cracks at the back of the screen near both hinges and "bubbles" in the rubberized bottom. I was given a case number and told to bring it to the nearest Apple Premium reseller. Did so today and was told screen and bottom will be replaced at no charge. My only worry is that the same problem presents itself later on down the road and Apple no longer makes the repair.

  • AdanRS Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 9, 2012 10:23 PM (in response to AdamNoakes)

    Hi,

     

    Same here. Adam, could you please send me a copy of your receipt? Hope it's not too late. Thanks! joadresa@gmail.com

     

    Cheers!

  • Unibody cover white MacBook 13 inch Calculating status...
    Currently Being Moderated
    Nov 25, 2012 5:20 AM (in response to duffyman)

    Did you guys see they stopped selling this MacBook with white Unibody! Mine has been twice for a repair in a month! Apple will not give me a replacement even though I am on Apple Care! The repair team has pulled te bottom rubber when opening it so now it just flops around and it looks like they pried it open! There is cracks at the hinges on the top lid that just started appearing out of no where! Disgusting! No other laptop have ever started to look so ugly after a year! I  scared when my apple care run out in 2014 jan... I won't be able l keep up with the repairs! Just funny that this new product has been dropped and they are not selling it anymore in the shops or apple online?!?!?!!

  • dimore Calculating status...
    Currently Being Moderated
    Dec 31, 2012 12:42 PM (in response to ladines)

    hi,

    anychance i could get a scanned copy of the repair receipt. i paid some seriou amoount of money for my macbook unibody only to have this cracks appear out of the blue. i called apple and they were onlyy willing to replace the bottom cover but not the screen case which clearly has cracks on them which as we all know was a production flaw. i would appreciate it if anyone could send me a repair receipt, hopefully i can strong arm them into fixing my macbook.    happy new year

  • dimore Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 31, 2012 12:43 PM (in response to alekb)

    hi,

    anychance i could get a scanned copy of the repair receipt. i paid some seriou amoount of money for my macbook unibody only to have this cracks appear out of the blue. i called apple and they were onlyy willing to replace the bottom cover but not the screen case which clearly has cracks on them which as we all know was a production flaw. i would appreciate it if anyone could send me a repair receipt, hopefully i can strong arm them into fixing my macbook.    happy new year

  • AnDrEw17876 Calculating status...
    Currently Being Moderated
    Jan 1, 2013 1:44 AM (in response to duffyman)

    i had the same problem on my macbook mid 2009. I went to the local store and they said that it was my fault!?

    I HAD IT ON MY DESK AND I DID NOT MOVE IT FROM THERE!

    i will call apple care to see what they say...

     

                          have a happy new year!

  • gdourado Calculating status...
    Currently Being Moderated
    Jan 9, 2013 4:06 AM (in response to AnDrEw17876)

    Hello,

    I also have the cracks at the hinge on my late 2009 macbook unibody.

    I will try to get it fixed. I am in Portugal, so the process might be a bit different here.

    If anyone who got it repaired for free lately can send me a receipt so I can pressure my service centre here, it would really help.

     

    goncalo.dourado@icloud.com

     

    Please help me out.

    Thank you.

    Best wishes!

  • Clownface1511 Calculating status...
    Currently Being Moderated
    Feb 8, 2013 1:02 AM (in response to musicmannn)

    The exact same thing that has happened to me, i havent called apple, but i wanna see if they will cover this type of stuff.

  • gdourado Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 8, 2013 1:45 AM (in response to Clownface1511)

    Hello,

     

    just to let you know.

    I took my Macbook to an Apple Authorized Service Center to have it fixed about the cracks.

    Apple Authorized the repair and the whole LCD assembly was replaced, cost free on the 25th January 2013.

    So Apple is still fixing the issue.

     

    Regards!

  • julianaka Calculating status...
    Currently Being Moderated
    Apr 3, 2013 3:06 AM (in response to gdourado)

    I just called Apple care in Spain and they told me they can not replace the cover for free. They told me to go to the Apple Store and ask for the estimate cost of the replacement, so I'm afraid it won't be for free :-/

     

    I would thank if anyone could send the repair receipe to julianaka @ gmail.com Thanks!!

  • julianaka Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 30, 2013 5:27 AM (in response to duffyman)

    Yesterday I took my macbook unibody late 2009 to an apple store and they told the can't repair it for free. I asked them for a budget and they told me it cost almost 300 euros! I'm very disapointed with this issue, I can't understand why some Apple stores repairs that for free and other don't. Help!!

1 ... 3 4 5 6 7 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (6)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.