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MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

1744 Views 19 Replies Latest reply: Apr 16, 2014 12:12 PM by MellonCollie- RSS
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MellonCollie- Level 1 Level 1 (0 points)
Currently Being Moderated
Jun 30, 2013 9:26 AM

Hi,

 

After upgrading from Snow Leopard to Mountain Lion I've had what I thought was the known error described here: http://support.apple.com/kb/TS4088 - random kernel panics caused by the Nvidia graphics card. Since every detail on that page seemed correct, I took my Mac to an Apple reseller where I explained the error. They tested it and after a few days they said it was not the error I was referring to (they didn't know what it was either).

 

So my question is, are there any similar errors where the symptom is like this one? I'm 100% sure that the problem is related to the graphics card. For instance I've been running the gfxCardStatus for a long while using only the Intel graphics with no kernel panics at all.

 

Also, the 3 year service warranty expired shortly after I got it back, so it would be a shame if I happened to have another known error than the one I linked to. :/

 

I'll add more details if needed.

MacBook Pro, OS X Mountain Lion (10.8.1)
  • Eric Root Level 6 Level 6 (13,875 points)

    If you will post a copy of a panic report, there are people who post here that can read it and tell you the likely cause. Please cut and paste rather than post a screen shot.

  • Barney-15E Level 7 Level 7 (33,350 points)

    Was that a certified Apple Service Center?

     

    You've left out the important parts of the KP log, but the error appears to be that  caused by the problem in the article you linked.

     

    You have a couple of devices connected that might also have installed a kernel extension, Logitech and Fast Track. Those could be causing the problem.

  • Barney-15E Level 7 Level 7 (33,350 points)

    It is not absolute, but you need to uninstall all of these:

    com.maudio.usb.fasttrack.driver    1.8.2

    com.nvidia.CUDA    1.1.0

    com.paceap.kext.pacesupport.snowleopard    5.7.2

    com.digidesign....

     

    Run without hem installed am see if it improves. If it does, hen install one-at-a-time to see which is causing the crashes.

  • John Galt Level 7 Level 7 (33,085 points)

    No, it's not absolute but you absolutely have the exact model MacBook Pro and the exact error that is known to plague it. I would be very suspicious of the "Apple Premium Reseller's" conclusion that your Mac is not affected by this problem.

     

    Read: Frequent Panic NVRM[0/1:0:0]: Read Error 0x00000100

    MacBooks  iMacs  iPads  AirPorts, OS X Mountain Lion,  28 years Apple!
  • Topher Kessler Level 6 Level 6 (9,305 points)

    This is a hardware problem that affected a number of 15-inch Mid-2010 MacBook Pro systems, where a fault with the graphics processors or related components caused a notorious "black screen bug" (just google search this along with "MacBook Pro") where the systems would not wake from sleep, kernel panic, or get blank video output.

     

    Apple issued a software-based fix for this (ie tweaked drivers to prevent it from happening), but the latest OS updates seem to have brought the bug back to life for a number of people.

     

    In many cases, the problem is only fixable by having the system's logic board replaced, which can be an expensive repair.

     

    My suspicion here is that Apple's technicians improperly diagnosed the issue.

  • Skeletope1 Calculating status...

    My MacBook Pro has this fault. I'm a filmmaker and bought the machine specifically for video work. For a long time Apple didn't acknowledge the hardware fault, so I've had to work around intermittent screen blackouts when opening video files. Far from ideal.

    I recently discovered Apple's August 2013 document admitting the problem and advising owners to get their machines tested by an authorised reseller. This I did and they confirmed my MacBook was one of those affected. However, they refused to repair it without charge because I bought it in July 2010 and it's therefore past Apple's three-year cutoff point.

    They advised me to talk to Apple. Easier said than done, it transpires, since Apple doesn't have a customer services department and charges £35 to speak to technical support.

    So, I'm rather at a loss. I bought an expensive high-end video industry-standard laptop for professional video work, only to find it can't cope with video applications. After two years of struggling with its limitations, I discover the manufacturer has belatedly admitted the machine was faulty but its agents refuse to fix it on the grounds that too much time has elapsed. I can't speak to the manufacturer without paying for the privilege and I can't get the machine repaired without spending the cost of a very capable non-Apple alternative.

    Much as I have always liked Macs - I've been using them exclusively for 10 years - this purchase doesn't stack up. Anybody have any suggestions?

  • Barney-15E Level 7 Level 7 (33,350 points)

    Skeletope1 wrote:

     

    My MacBook Pro has this fault. I'm a filmmaker and bought the machine specifically for video work. For a long time Apple didn't acknowledge the hardware fault, so I've had to work around intermittent screen blackouts when opening video files. Far from ideal.

    I recently discovered Apple's August 2013 document admitting the problem and advising owners to get their machines tested by an authorised reseller.

    That article wasn't posted in August 2013. It was Last Updated in Aug 2013. I was aware of it more than a year ago.

  • Skeletope1 Level 1 Level 1 (0 points)

    Thanks but that doesn't really help.

  • Barney-15E Level 7 Level 7 (33,350 points)

    Yeah, not being Apple employees, there's not much we can do regarding their policies.

  • Skeletope1 Level 1 Level 1 (0 points)

    ...Unless you're trying to shift blame onto a customer after selling a faulty product which you won't now fix after denying the problem for two years, because the customer didn't find out in time that you'd 'fessed up in an online pdf.

     

    No...Sorry, Apple. Not good enough.

  • Skeletope1 Level 1 Level 1 (0 points)

    'Yeah, not being Apple employees, there's not much we can do regarding their policies.'

     

    Except stop being Apple customers.

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