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iPhone 5 jumpy screen after latest IOS update?

3466 Views 32 Replies Latest reply: Apr 18, 2014 3:48 PM by ashlynalicia RSS
  • DeborahD Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 22, 2013 8:56 AM (in response to TWGoodwin3)

    Yes, Just about everyday.  Square trade will fix it or replace it for free since it's within 90 days of receiving it from the original claim, but they say 10-12 days without my phone. Or I can pay the deductible $50 and they will pay the repair cost to use a local guy.  Or I can call Apple and since it's under their 1 year manufacturer warranty, they'll fix or replace it for free, 2-3 days without a phone. 

  • Zabul Level 1 Level 1 (5 points)
    Currently Being Moderated
    May 11, 2013 3:27 PM (in response to DeborahD)

    As I wrote before, I have the same problem. jumpy iPhone.

    I handed the phone for the company from which I bought the device - "Cellcom".

    They claimed I gave the device to an external laboratory and therefore, the warranty that I had on the device - has expired.

    This nerve!

    I never opened the device, of course.

    Brand new device! Two months old! And they claimed that I have no longer manufacturer warranty.

     

    Is this Apple's warranty?

    Is it possible to send the device to Apple repair?

     

     

    Thanks for the comments.

    zabul.

  • DeborahD Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 20, 2013 11:58 AM (in response to Zabul)

    You mean you bought the phone from Cellcom. When you had a problem, did you take the phone back to Cellcom ?  If so, what did they say ?  When you say you never opened the device, what does that mean ?

  • Zabul Level 1 Level 1 (5 points)
    Currently Being Moderated
    May 20, 2013 12:04 PM (in response to DeborahD)

    I took the iPhone repair in Cellcom, of course.

    IPhone still under manufacturer's warranty of one year.

    They accused me that I gave the iPhone for external laboratory. So they removed my manufacturer's warranty.

    I stayed with the iPhone problem, exactly how I bought it (jumps), and they removed the warranty - so I can not fix it.

  • DeborahD Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 20, 2013 12:35 PM (in response to Zabul)

    If Cellcom did anything to the phone to try to fix the problem, other than checking software, or a hard reset, the Apple 1 year manufacturer's warranty would be voided by such repair.  Cellcom should have suggested you contact Apple first. 

  • hastri01 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 1, 2013 4:38 AM (in response to TWGoodwin3)

    Hi

     

    I have experienced this problem as well, and it's really irritating!

     

    Initially this happened once every so often, now it happens at least once every two days.

     

    The phone appears to jump around my apps and scroll back and forth completely independently. If I switch the phone off and back on sometimes it will stop, other times it comes back still, but it will cease completely within 2 - 5 minutes.

     

    Did you find any solution to your issues? I'm getting really fed up of this... I've only had the phone for 3 months!


    Thanks

  • Zabul Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 1, 2013 4:50 AM (in response to hastri01)

    I didn't find any solution.

    and they remove my iPhones warranty so I can't fix it.

  • DeborahD Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 1, 2013 5:53 AM (in response to hastri01)

    I called Apple and they replaced my phone under manufacurer's warranty.  Never let anyone but Apple work on your iPhone.

  • Zabul Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 1, 2013 6:04 AM (in response to DeborahD)

    no apple store in my country.

  • Noelani67 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Aug 14, 2013 10:35 AM (in response to TWGoodwin3)

    For the amount of money I paid for this phone, and continue to pay through data and insurance, this should not be a problem! I am so frustrated and wish I purchased the Samsung 4G instead! I took my to the verizon store, and they did a series of "things" that they thought might help. They did not. He proceeded to give me the warranty departments # so I can have it replaced. HUGE inconvenience and so annoying!!! We need a solution to this problem Apple!

  • ashlynalicia Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 13, 2014 3:14 PM (in response to Noelani67)

    This isn't just in iPhones either, my aunt is having problems with her iPad and I seem to be encountering the same problem on my 4th gen iPod. This is getting ridiculous. I expected better from apple.

  • LilxMissxPrim Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 31, 2014 6:27 PM (in response to TWGoodwin3)

    I too am having difficulty with a jumpy screen since the most recent update!!!!

    When zooming in on anything it jumps left to right, up to down or every which way i don't want it to.

     

    I think for the price of apple products, the support should be more efficient.

    There is an apple store in my city but its a 10-14 day wait for an appointment which is ludicrous in my opinion.

    Come on APPLE jump in here with a fix please or at least a suggestion on how to fix this problem or with details on a bug fix update please.    

  • ashlynalicia Level 1 Level 1 (0 points)

    Mine seems to be doing this when charging. It scrambles for a bit only during and, for a short period of time, after being charged. If i plug it in for a moment, it will jump and click random things until I unplug it, then all is fine. Maybe the brands of chargers are reacting with something in the updates? Or maybe there's just something shorting out in our power cables that is causing it. Does anyone know if something like that could cause the device to go haywire temporarily?

  • 83XTR Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 18, 2014 7:18 AM (in response to ashlynalicia)

    Mine was doing this tonight and I just realised that it was only doing in while on charge. I took my charger out and now it's perfectly fine! I was starting to stress because it's a brand new phone!!!

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