1 2 Previous Next 16 Replies Latest reply: Jul 3, 2014 1:43 AM by Spencerpjf
leucite2 Level 1 Level 1 (0 points)

I replaced my iphone 4s which was faulty today and restored it from my macbook pro backup.  All settings and standard apps and some of my most recent app purchases are there, but about 50 apps which I purchased are missing.  They don't appear to be listed under the app store either.  Is it possible I have two accounts, and if so, how do I find out?

 

thanks


MacBook Pro, OS X Mountain Lion (10.8.2)
  • 1. Re: iphone missing apps after restore to replacement phone
    pdroth Level 5 Level 5 (5,070 points)

    If the apps you downloaded previously are no longer available in the app store, the only way you would be able to restore them is if you have a local copy on your Mac and sync them back to your phone.

  • 2. Re: iphone missing apps after restore to replacement phone
    leucite2 Level 1 Level 1 (0 points)

    No, it includes things like facebook, candy crush etc.  There seems to be something wrong with the backup - they just don't appear either in icloud or in the appstore under purchases.

  • 3. Re: iphone missing apps after restore to replacement phone
    pdroth Level 5 Level 5 (5,070 points)

    If you installed from your MAC backup, perhaps it was outdated??   Do you have an iCloud backup that you can use instead that might have been more current?   If so - wipe the new device and when prompted login to your iCloud and restore the latest backup.

  • 4. Re: iphone missing apps after restore to replacement phone
    leucite2 Level 1 Level 1 (0 points)

    That worked, thanks!  For some reason the apps weren't backed up on the mac.  But surely they should be also listed on the App store as purchases?  Only the lat 3 months of apps are showing there, where are the rest?  They include several paid ones that I don't want to lose.

  • 5. Re: iphone missing apps after restore to replacement phone
    ClicheName Level 1 Level 1 (60 points)

    Hmm, I would check on your computer in iTunes to see if purchases are showing under your iTunes account.

     

    http://support.apple.com/kb/ht2727

     

    If they're not showing up there, maybe they could be under a different account that uses similar information.

  • 6. Re: iphone missing apps after restore to replacement phone
    carstanje Level 1 Level 1 (0 points)

    Same thing happened to me. I don't want to store backups in iCloud so use the itunes backup. After my new iPhone device was restored I missed a lot of apps. What worked for me was just an iPhone sync with itunes after restoring the backup.

  • 7. Re: iphone missing apps after restore to replacement phone
    slayer75 Level 1 Level 1 (10 points)

    Just for anyone whom it may help.  I backed up old iPhone 4 in iTunes, then restored this backup onto new iPhone 5s- all was good except the apps- nearly all were missing!

    Easiest way for me was-: select from Menu "File>Add to Library".

    Then I searched for all *.ipa files and added them.  (use the little Spotlight option in dialog box). 

    Now when I looked at Library/Apps in iTunes sidebar, it was like I remembered- lots of apps.

     

    Hope it helps someone.

  • 8. Re: iphone missing apps after restore to replacement phone
    RoguePC Level 1 Level 1 (0 points)

    slayer75... GREAT ADVICE!  Thank you.  *ahhhhh, finally some resolution.  Yes, I had this same issue - where "most" of my apps disappeared when I did a Restore From Backup to my new 5s. 

     

    So I did as you mentioned (in iTunes btw, for those who weren't sure), which populated my apps (and their info... thank god) back in to iTunes again.  Once that was done, then I just did another backup of my 4s.  And then another Restore From Backup on my 5s.  ... and it worked! 

     

    I just couldn't seem to figure out what was causing the issue... I guess the .ipa (apps) files had moved somehow.

     

    Thanks buddy

  • 9. Re: iphone missing apps after restore to replacement phone
    msdavisbey05 Level 1 Level 1 (0 points)

    Good Evening Everyone,

     

    I recently had to reset my phone due to not having access to iMessage and FaceTime (after the iOS7 update) and lost all of my apps.  I did some research and found this YouTube video that definitely did the trick...your apps will return back to normal.  Please click on the attached link below:

     

    https://www.youtube.com/watch?v=S9Xb2K-KrIw

     

    I hope this helps!

  • 10. Re: iphone missing apps after restore to replacement phone
    transparent Level 1 Level 1 (45 points)

    Syncing did the trick for me-- no apps after an iTunes restore, but then once the sync began, all the apps are being restored as we speak and all in the same places that they were before. 

  • 11. Re: iphone missing apps after restore to replacement phone
    j_large Level 1 Level 1 (0 points)

    I had the same problem. Restored a backup on my iPhone 4 onto a local machine (not icloud), turned in my iphone at the apple store to get credit towards a new phone, restored onto the new phone and no apps. It happened to both me and my wife.

     

    For my wife, just plugging in the phone a second time worked; the apps were there and loaded onto her phone.

     

    For me, I had no apps, and when I went to check the app store, it had a record of my purchases but didn't display any apps when I looked at 'not on this phone', as if there weren't any apps even in the app store. I had only added my apple ID recently so I figured something hadn't set right in the setup. Restarting the iPhone and re-entering the apple store worked; my apps were there and I just re-downloaded them. When I did, the data was still there. It had been on my backup.

  • 12. Re: iphone missing apps after restore to replacement phone
    Tom Henderson8 Level 1 Level 1 (0 points)

    This may help some people.

     

    1.  Go to iTunes on your computer.  Go up to the top where it says "FIle  Edit  View,  etc." and click on "View"  Then go down to "Sidebar" and make sure "Show Sidebar" has been clicked.

     

    2.  Now go to the Sidebar, and under library, see if "Apps" is present.  If not, go up to the top, and click on "iTunes", then "Preferences" then, click under "General" make sure "Apps" has a check mark by it.

     

    3.  Then go to the Sidebar, and click on "Apps" and see if any Apps are present.  If not, then this is a problem.

     

    4.  In the Sidebar, click on "iTunes Store",  then, on the right hand side of "iTunes Store", under "Quick Links" click on "Purchased."

     

    5.  Then, at the top of this page, under "Purchased", click on "Apps."  See if any Apps show up.  If they have a little "cloud" in the upper right corner, then they haven't been downloaded to this particular computer. 

     

    6.  Go to the bottom of this page, and click on "Download All".  All of your purchased apps should begin to download onto this particular computer.

     

    7.  Then, wait to download all of your Apps.  This could take a while.

     

    8.  Then, restore your iPhone from backup, and the Apps should appear.

     

    I hope this helps someone.  If this helps you, post a response so that others will know whether it works.

     

    Good luck.

  • 13. Re: iphone missing apps after restore to replacement phone
    Redman007 Level 1 Level 1 (0 points)

    Cheers Tom. Changing networks today after 5 years with a launch day 3GS, I had forgotten pretty much everything ! Your walkthrough had all my apps restored inside 30 minutes. Thank you.

  • 14. Re: iphone missing apps after restore to replacement phone
    westofparis Level 1 Level 1 (0 points)

    @slayer75

    thank you thank you thank you!!!

    this was driving me nuts.

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