5 Replies Latest reply: Jul 1, 2013 11:49 AM by MLVNYC
colleenfrompilesgrove Level 1 Level 1 (0 points)

I'm not expecting to find a fix for this since I've been reading these threads and it looks like maybe there isn't one...  but I am having a problem I never would have expected from an iphone. Just got a new iphone 4s a few weeks ago and was loving how "everything just worked" so well and so easily with our imac. Then we bought a new volkswagen jetta last night. Sure it will be easy to connect the bluetooth because we had connected it to our imac and our trucks bluetooth, but nope, when phone is set to discovery it dosn't find the car. We took it back to the dealer and they couldn't do it either. I have searched these threads now and find others have similar problems with all kinds of cars. I don't think its just the phone because we have 2 new iphones and it won't work on either of them. Now we're thinking of asking if my husbands phone can be transfered to our daughter (who is due an upgrade) so he can buy another kind of phone that will work with his new car! What a hassle!

iPhone 4S, bluetooth connectivity issue
  • 1. Re: New iPhone 4S and new volkswagen jetta= no bluetooth connection
    RADumas Level 2 Level 2 (295 points)

    Just drove home a new Golf with a premium audio/navigation/bluetooth system. Iphone 4 with iOS5 does not pair with it at all. Complete fail. Where does one go to find fixes/patches?

  • 2. Re: New iPhone 4S and new volkswagen jetta= no bluetooth connection
    colleenfrompilesgrove Level 1 Level 1 (0 points)

    I should have updated my last post. After taking the phone to the Apple store and having it check out fine, we went back to the dealer and insisted it was a problem with the car. They had a few employees try synching their personal phones with our car and nothing happened. One of the mechanics went under the seat and unplugged and replugged in a wire on the bluetooth module and that was it, it works fine now. Must just have needed to be reset!

  • 3. Re: New iPhone 4S and new volkswagen jetta= no bluetooth connection
    RADumas Level 2 Level 2 (295 points)

    found my problem was a clear user error (or user interface confusion). works fine.

  • 4. Re: New iPhone 4S and new volkswagen jetta= no bluetooth connection
    nayan007 Level 1 Level 1 (30 points)

    Congrats,Finally you have found the problem /___sbsstatic___/migration-images/176/17695056-1.gif

  • 5. Re: New iPhone 4S and new volkswagen jetta= no bluetooth connection
    MLVNYC Level 1 Level 1 (0 points)

    I'm having the same problem.  I very recently bought a 2010 certified pre-owned Wolfsburg Edition Jetta.  My iPhone 4 running iOS 5.1.1 pairs but does not maintain a connection.  The orange link light blinks, the Bluetooth screen on my phone shows "Connected" then "Not Connected" alternating every 5-15 seconds.  The phone never stays connected.


    My wife has an iPhone 4S running iOS 6.X.  Same problem, pairs but has never successfully connected.


    My mother also has an iPhone 4S running IOS 6.X.  On my first attempt to pair and connect that phone it did so immediately, no problem.  I then had the phone forget the device, turned off the car, restarted the car, then re-paired the phone.  I was unable to connect that phone again after repeated attempts.


    I have rebooted all the phones, and each time I try again I turn off and restart the car.  I have tried rebooting the bluetooth unit by the simple process of unplugging and re-plugging its main power harness, but that does not help. The VW dealer had a mechanic with an iPhone 5 that was able to connect, so he has told me the problem is with my phone.  I have a hard time understanding that, as 3 iPhones that are appropriately aged with the car can't maintain a connection but a newer phone did.  I'd also question whether the mechanic's phone would repeatedly connect, as was the problem with my mother's phone, but that I suppose I'll never find out.


    I contacted VW Customer Care and the representative I spoke to began a case with me, agreeing that it would seem the iPhone 4 should be compatible with the bluetooth unit.  I mentioned the problems noted in this and other threads and she was seemingly unaware, but agreed that as a certified car this should be rectified.  The only problem is, I have no idea what unit would end up being appropriately compatible.  If they replace it with another of the same, based on these discussion threads, isn't it a matter of hit-or-miss?


    If anyone has replaced their bluetooth car unit with another that works with an iPhone 4, I'd be curious to know what that unit number is.  Also, if anyone then upgraded their unit and had problems after upgrading their phone at a later date, I'd be interested to hear that, too.


    Of course, any other suggestions how I might be able to get the existing unit to work, I'd certainly prefer to be able to do that.