3 Replies Latest reply: Jul 1, 2013 2:32 PM by Keith Doherty3
lceesay Level 1 Level 1 (0 points)

My iphone is on contract with Swissom, but then swisscom told me that i can unlock my iphone after 1st July 2013.. then the contract will be done .


I sycronise the my iphone with the itunes, and it shos the following message:


The SIM card inserted in this iPhone does not appear to be supported.

The SIM card that you currently have installed in this iPhone is from a


carrier that is not supported under the activation policy that is currently


assigned by the activation server. This is not a hardware issue with the


iPhone.Please insert another SIM card from a supported carrier or request


that this iPhone be unlocked by your carrier. Please contact Apple for more



iPhone 4, iOS 6.1.3
  • 1. Re: Iphone Unlock
    roaminggnome Level 10 Level 10 (90,765 points)

    Contact Swiiscom and ask them to unlock your iphone.

  • 2. Re: Iphone Unlock
    Peter Gillespie Level 6 Level 6 (11,770 points)
  • 3. Re: Iphone Unlock
    Keith Doherty3 Level 4 Level 4 (1,735 points)

    The process is contact your network supplier .


    Ask IF they offer unlocking.


    IF yes request the unlock and pay any fees requested.


    Your network supplier then contacts Apple to request the White listing (Unlocking) of your phone on the iTunes servers.


    Apple do this -It takes anything from 3 days to several weeks to complete.


    On completion Apple confirms this back to your Network supplier (NOT YOU)


    Your network supplier contacts you via email or SMS inviting you to connect your iPhone with your computer via the supplied USB cable and launch iTunes and follow on screen prompts through to the "Congratulations your iPhone is now unlocked" screen.


    All these steps need to be carried out with the ORIGINAL SIM and by REGISTERED account holder used when setting up the phone.


    Once the Congats...... screen has been reached you can swap out the REGISTERED SIM and replace with a compatable SIM on another network.




    Only the original SIM and Account holder can initiate an unlock- If you bought the phone used/second hand you CAN NOT UNLOCK through official routes


    Once unlocked use of a Mobile Virtual Network SIM may result in difficulties sending SMS messages.

    You may have to go into Setting /Network/Cellular/Cellular Data Network and enter the correct settings manually.


    Further caveat Cellular Data Network menu is SIM card dependant if its not supported you CAN NOT change the settings manually then you may need to contact the SIM card company - They can send a setup SMS if they support this process.