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HT1296: iOS: How to transfer or sync content to your computer

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HT1296 Whem I connect my Iphone 5 to Itunes the summery and all does not appear.

467 Views 17 Replies Latest reply: Jul 1, 2013 6:48 PM by ios decipher RSS
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marysway Calculating status...
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Jul 1, 2013 2:21 PM

The first time I attached my phone to itunes the deviced showed summery and I was able to go into each catagory and edit it all but after that it just syncs and does not give me the option anymore.  This is not the first phone either.  I'm with TMobile that had problems with the frist phone and they sent me another phone and forgot to have me sign the phone aggrement on the 2nd phone and then sent me yet another phone that I signed an aggreement with and it happened with that one as well.

 

I also use that area when I make my own tunes for my phone.  This was never a problem until I believe it was the software for the 11 version.  Im at my wits end.

Also when I do sync I can't get my videos that I take to sync over to the new phone.  I was trying to use cloud but it was not set up right so I have set it up correctly now but just synced with Itunes to get my pics back.  Any help is appreciated.

 

Thank you

 

Mary

iPhone 5, Windows 7
  • Allan Sampson Level 10 Level 10 (122,145 points)

    You need to select your iPhone under Devices in the iTunes source list to access the various tabs and settings for your iPhone sync preferences with iTunes.

     

    There is a setting for your iPhone with iTunes to not sync automatically when connected and iTunes includes a global setting to not sync any iPod or iOS device automatically when connected.

  • Allan Sampson Level 10 Level 10 (122,145 points)

    You're welcome.

     

    Set not to sync where?

     

    You said you don't have access to the Summary tab for your iPhone sync preferences with iTunes which is where automatically sync when this iPhone is connected is selected or deselected.

     

    If you know this, you have access to the Summary tab and all other tabs for your iPhone sync preferences with iTunes and if not selected, your iPhone should not be syncing when connected.

  • Allan Sampson Level 10 Level 10 (122,145 points)

    There is two separate places as already provided.

     

    There is a setting under the Summary tab for an iPod or iOS device sync preferences with iTunes to not sync automatically when the device is connected, and iTunes includes a global preferance setting to not sync automatocally when any iPod or iOS device is connected.

     

    When your iPhone is connected to iTunes, it is available under Devices in the iTunes source list - the iTunes source list is where you select your music library, or Movies, playlists, etc. Select your iPhone under Devices in the iTunes source to make the various tabs and selections for your iPhone sync preferences with iTunes available in the main iTunes window.

  • Allan Sampson Level 10 Level 10 (122,145 points)

    How to you access and play music on your computer that is in your iTunes library? Where do you select your music library in iTunes on your computer?

  • Allan Sampson Level 10 Level 10 (122,145 points)

    I just wanted to be sure you know what I mean by the iTunes source list.

     

    Is your iPhone available under Devices in the iTunes source list?

     

    If so, when you select your iPhone under Devices in the iTunes source list, what appears in the main iTunes window?

  • Ocean20 Level 6 Level 6 (12,245 points)

    Good luck Allan

  • Allan Sampson Level 10 Level 10 (122,145 points)

    The backups are not under Devices in the iTunes source list.

     

    I know you didn't pay attention to that - I've been trying to get you to pay attention to that for nearly an hour and a half now.

     

    So when you select your iPhone under Devices in the iTunes source list, the iPhone disapears from under Devices in the iTunes source list?

  • Allan Sampson Level 10 Level 10 (122,145 points)

    I was pointing out the back up of the phone is there so the back up is at least happening and showing up.

     

    There is a menu window that appears when right-clicking on the iPhone under Devices in the iTunes source list that includes the following options: Sync, Transfer Purchases, Back Up, Reset Warnings, and Copy Serial Number.

     

    If you are able to right click on your iPhone under Devices in the iTunes source list to bring up the menu window as provided, you should be able to just select your iPhone under devices which makes the various tabs for your iPhone sync preferences with iTunes available in the main iTunes window. If the Summary tab for your iPhone sync preferences was not selected prior to disconnecting your iPhone from iTunes, whatever tab for your iPhone sync preferences with iTunes that was selected at that time will be selected when re-connecting your iPhone to iTunes. If the Summary tab for your iPhone sync preferences is not selected after selecting your iPhone under Devices in the iTunes source list, it will be available at the top of the main iTunes window to select along with the following options: Info, Apps, Tones, Music, Movies, TV Shows, Podcasts, Books, Photos.

     

    And when you asked about my device showing up in the menu again it had been so long since before the new version it was a light bulb moment and not a duh moment.

     

    This has been the same with iTunes since the original iPod was released. Nothing has changed in this regard.

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