5 Replies Latest reply: Jul 1, 2013 5:18 PM by KiltedTim
StealthPlayer Level 1 Level 1 (0 points)

I was given an iphone 4 ( GSM ) by my cousin.The problem is that the iphone can not be activated.When i select the country it takes to screen which says"Connect to Itunes".When i connet the iphone to itunes, itunes says " THere is a problem with your iphone.Its on ios 6.1.3.I restored twice but no result.Can this problem be fixed??? Is it hardware or software problem??


iPhone 4, iOS 6.1.3
  • 1. Re: Iphone 4 can not be activated
    KiltedTim Level 8 Level 8 (37,810 points)

    Hard to say. Ask your cousin where they got the phone. It sounds like it was hacked or jailbroken and has now been bricked. It could also be a hardware fault, though. We don't have enough information to make a determination.

  • 2. Re: Iphone 4 can not be activated
    StealthPlayer Level 1 Level 1 (0 points)

    Wow!! what do you mean with hacked?? Well, as far as i am concerned jailbreak can not be a problem because i have an iphone 3g jalbroken and i have restored it many times.What about taking it to apple.It is out of warranty.I read in a forum that i could take it to apple store, and they would activate ithe iphone for me.What is your opinion about that??

  • 3. Re: Iphone 4 can not be activated
    KiltedTim Level 8 Level 8 (37,810 points)

    Hacked = unlocked through illegitimate/unsupported means.

     

    As for jailbreaking, it doesn't matter what you have or what you've done. Discussing jailbreaking or jailbroken phones is forbidden by the terms of service. Jailbreaking voids any warranty and Apple care agreement and forfeits your right to support here or from Apple.

     

    If it was jailbroken or hacked, Apple won't touch it.

     

    If it was NOT jailbroken or hacked, Apple will be able to help you activate it after you pay them the $149 fee for an out of warranty replacement.

     

    The message you got tells you quite clearly that there is something wrong with the phone and it requires service.

  • 4. Re: Iphone 4 can not be activated
    StealthPlayer Level 1 Level 1 (0 points)

    What do you suggest?

  • 5. Re: Iphone 4 can not be activated
    KiltedTim Level 8 Level 8 (37,810 points)

    I suggest you ask your cousin if it was hacked to unlock it or jailbroken. If it was, then you're on your own. If it was not, and you did not do so, then take it to the genius bar to have it evaluated.