4 Replies Latest reply: Jul 5, 2013 8:46 AM by papaduncan
papaduncan Level 1 Level 1 (0 points)

We had an ATV bought us for Christmas (2013) and now the downlodaed movies stall and will not continue to play.

I have reconfigured ATV, uninstalled and reinstalled Itunes, deleted and reinstalled movies, and after one movie it tells me to connect home sharing but is is already on

Can any one help


AppleTV 2, Windows 7
  • 1. Re: Downloaded movies stall on ATV
    Winston Churchill Level 10 Level 10 (81,980 points)

    Welcome to the Apple Community.

     

    Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.

     

    You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.

     

    Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.

     

    There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.

     

    The following article(s) may help you.

     

    Troubleshooting Wi-Fi networks and connections

  • 2. Re: Downloaded movies stall on ATV
    papaduncan Level 1 Level 1 (0 points)

    Thanks for the tips, but after reading other comments on the similar problems I decided to take the ATV back to the dealer along with the model and make of my router. (this seemed the best way as I am not very computer literate) Anyway the router was the problem so now I have the Apple airport hooked up and no more stalling, but after each movie or program watched I sill have to boot up Itunes to watch the next show, which is now a lot better than before

  • 3. Re: Downloaded movies stall on ATV
    Winston Churchill Level 10 Level 10 (81,980 points)

    What do you mean by 'boot up iTunes'. iTunes has to be running for your Apple TV to work, it shouldn't however need to be continually restarted. If it's restarting that you mean, your set up is still not working correctly.

  • 4. Re: Downloaded movies stall on ATV
    papaduncan Level 1 Level 1 (0 points)

    Shut down Itunes and restart it so i can play the next movie or tv show