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Network status shows ISP failed

5625 Views 4 Replies Latest reply: Oct 26, 2013 4:29 AM by Petter Vitestam RSS
Rocsta13 Calculating status...
Currently Being Moderated
Jun 25, 2013 11:09 AM

Hi there


When I switch my mac on it connects to the internet automatically at first. Roughly five minutes later the Wifi stops working and I have to go into diagnostics to run the assistance tool. It shows that the ISP has failed - I click continue, continue, continue and then it says that it all appears to be working correctly.


This whole process then repeats itself every 5 minutes. Hugle frustrating


Am hoping that you all will be able to assist me?


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MacBook Air
  • sheila_m. Community Specialists Community Specialists (3,105 points)
    Currently Being Moderated
    Jun 27, 2013 10:53 AM (in response to Rocsta13)

    Hello Rocsta13,


    I can definitely see how it would get frustrating to have to go through Wi-Fi diagnostics ever five minutes.  I found an article with steps you can take when you have network issues like this. 


    I recommend following the solutions under the sections titled "Symptom: The network connection drops unexpectedly" and "Symptom: After restarting or waking from sleep, my computer might not connect to the Internet"  in the following article:


    Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6


    Thank you for using Apple Support Communities.



    Sheila M.

  • sheila_m. Community Specialists Community Specialists (3,105 points)
    Currently Being Moderated
    Jul 2, 2013 10:50 AM (in response to Rocsta13)

    Hi Rocsta13,


    The chat support option depends on the specific issue and availability at the time.  You can check the available support resources at


    All the best,


    Sheila M.

  • Petter Vitestam Calculating status...
    Currently Being Moderated
    Oct 26, 2013 4:29 AM (in response to Rocsta13)

    I am having this exact issue with my iMac 21,5", totally ruins streaming and gaming. It's not as frequent as every 5 minutes but it is persistent. I can get back the internet access by turning wifi on and off, or by launching Network Diagnostics in which case it usually fixes itself after a couple of seconds, and sometimes I have to go through the steps described by Rocsta13.


    I've tried the solutions linked to by Sheila M. but to no avail. I've also tried creating a new location, and adding new DNS servers. I am on a wifi network which other people use as well but I seem to be the only one with this problem. Could it be a ISP or router problem or something to do with my mac?


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