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I'm unable to get my iPhone out of recovery mode?

2091 Views 11 Replies Latest reply: Jul 3, 2013 4:19 PM by JustNatalieee RSS
JustNatalieee Level 1 Level 1 (0 points)
Currently Being Moderated
Jul 1, 2013 5:18 PM

My iPhone was on charge earlier this evening, and when disconnecting it to use it again I noticed it had entered recovery mode randomly (I'm still not sure why this happened in the first place) I know usually this isnt a very big problem and you can simply connect it to iTunes and restore it, which I attempted to do, however when doing this my iPhone displayed a black screen with a blinking apple sign and iTunes wouldn't recognise my iPhone. I held the home button down, and iTunes then recognised my iPhone, however when I hit restore, an error sign comes up saying my iPhone cannot be restored - so I am unable to restore my iPhone through iTunes.

I cannot restore my iPhone by holding down the home and power button as my power button jammed just over a month ago randomly (literally woke up one morning and was unable to use it at all) so my iPhone is now stuck in recovery mode and I can't get it out.

I'm going to visit apple tomorrow to see if they can help. I'm still covered by warranty as I've only had my phone just over 11 months. Do you think it's likely they'd be able to restore is via iTunes in store? and if not do you think I'd be able to get a replacement because of this issue and because of my broken power button? Incredibly worried, as I don't know why my phone has even randomly entered recovery mode or why my power button jammed in the first place and I really don't want to end up paying £120 for a new handset when I don't feel any of this was really my fault.

iPhone 4 (8GB), iOS 6.1
  • Dirty Vegas Level 4 Level 4 (1,315 points)

    If you want the technicians at the Genius Bar to restore using iTunes you will need to bring your computer.  If they would (they won't) use the iTunes in the store, you could only sync to what's on the store's computer. Using the store's computer, all that will be allowed is a DFU which will erase all of your data.


    Because of the malfuctioning sleep/wake button, your iPhone will need to be replaced.  Unless you are using iCloud to backup, you will need to restore using the backup that is in iTunes on your own computer.

  • ChrisJ4203 Level 7 Level 7 (26,670 points)

    Try this support document You may have to do this more than once.

  • Dirty Vegas Level 4 Level 4 (1,315 points)

    According to what you have described, the sleep/wake button began to malfunction approximately one month ago.  It also appears that your warranty expired around the same time.  When a customer seeks support within a few days of warranty expiration, some wiggle-room can be granted.  Is there a reason that you waited this long before seeking support?

  • Dirty Vegas Level 4 Level 4 (1,315 points)

    JustNatalieee wrote:


    {snip}. . .I highly doubt I will be taking out another iPhone after my contract for this one has finished.

    By your description, the Apple store is 15 miles away.  That's a 40-minute drive, or maybe an hour by bike or bus.  Don't blame this on Apple.  If you want another manufacturer's phone, let your preferences be your guide.  Be honest though; at least be honest with yourself.

  • Dirty Vegas Level 4 Level 4 (1,315 points)

    JustNatalieee wrote:


    {snip}. . . I never prioritised going to Apple. {snip}

    I can see how that's Apple's fault.  i no longer need convincing.  You win.

  • gwu888 Calculating status...

    I am having the exact issue as yours, but, I fixed this issue myself and I would like to help many of those suffering from this issue to not be treated by Apple -- when I woke up in the morning I found my iPhone 4 was in "Upgrade to iOS6" mode on the moring that I planed to travel -- my alarm is still alarming me to wake up but the phone could not be used anymore, so fortunately I have backup phone to switch the sim-card to. When I am back home I went to a local "Short Hills" apple store Genius Bar and the staff told me that it could not be fixed, the only way to resolve this was to pay $150 for "Replacement" for a refurbished iPhone - I didn't believe him! My home PC/iTunes can detecte my phone, but the Genius Bar staff said it can't be deteted. I tried many different ways and finally I came up the followings which fixed by iPHone: 1) if you need to backup your stuff within the iPHone, you can use iTools from your PC; 2) Install the latest iTunes; 3) Try to recovery your iphone with iTunes several times and to see if it could be fortunately restored, Pay attention to the error messages, I got (-1) and (3194) which are ok, if they all are not working, then perform the last: 4) download the latest firmware for your version of your phone, such as iphone 4,5, GSM, CDMA, etc and save it into your PC; 5) perform a recovery mode from iTunes, but this time, you are pressing down the "Shift" key while you are clicking the "Recovery iPhone" from your iTunes, it will pop up a window to ask you to upload the firmware, you then select that downloaded firmware and it should fixed you problem and your iPhone will be just like brand new from Apple manufacture! Good luck! -- I have several negative experience with Genius Bar -- they are using refurbished phone with much older screen life LCD to replace my warrenty new phone -- this is apple the policy which are being complaied worldwide!!!! If I had choice, I would not have been using iPhone!

  • gwu888 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 3, 2013 12:34 PM (in response to gwu888)

    all the above worked for me (be able to call and accept calls) about 10 mins then the phone went into the status that not able to call out, I have to reboot it and it boots into the "Recovery Mode" again. I did try twice, the same result. and the worst thing was from then on I am not able to run recovery anymore from iTunes again.


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