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Mid-2013 Macbook Air screen goes black?

193990 Views 888 Replies Latest reply: Apr 3, 2014 2:37 PM by Blackbird77 RSS Branched to a new discussion.
  • pollyedwards Level 1 Level 1 (0 points)
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    Jul 2, 2013 7:54 PM (in response to MLeardo)

    In follow-up to my message above, I'm still having the same problem.  I can't tie it o any specific behavior or use of the computer, it's very sporadic.  My computer was a custom configuration - 8 gigs ram, 512 HD.

     

    This past weekend I bought another MacBook Air for my niece who is heading off to college, right off the store shelves, and within the first evening it exhibited the exact same problem.  Right in the middle of doing something the screen goes dark, but with a sort of light behind it so you know it's not turned off.  The mouse works right over the top of it.  You have to wait and wait and eventually hitting the power button will let you turn it off and then turn it on again.

     

    What's the consensus, is it best for all of us to report this but in an official way?  Do we wait for the update?  I don't really want to get a new machine - I just got this one set up the way I like it!

  • MLeardo Level 1 Level 1 (10 points)
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    Jul 2, 2013 8:03 PM (in response to pollyedwards)

    i've got the same custom computer, full options. They're sending me a new one and want to quarentine this one.

  • MLeardo Level 1 Level 1 (10 points)
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    Jul 2, 2013 8:04 PM (in response to jportnoy)

    They didn't say anything about the issue, the tech thought it was "weird". Mine happens once or twice a day, today it has happened 4 times.

  • thenk83 Level 1 Level 1 (5 points)
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    Jul 2, 2013 8:53 PM (in response to jportnoy)

    It's happen to me about 7 or 8 times today. About 4-5 times in the last hour or so. My screen goes completely black. I have to tap a key or click the trackpad and it comes back on again. It's like the computer goes to sleep because I lose WiFi connectivity and it takes a 3 or 4 seconds to wake up. It probably happens 2-3 times a day on a normal day. I don't know why it's doing it so much today. I guess I better call Apple tomorrow.

  • davidlegend Level 1 Level 1 (10 points)
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    Jul 2, 2013 10:25 PM (in response to pollyedwards)

    I have the same problem with a 13-inch, mid 2013 MacBook Air. 1.7GHz, 8GB.

     

    It's taken me a while to realise this is a persistent problem. It's taken me ages to set up my development environment so I'm hoping Apple fix this with an update. Otherwise I'll have to take it in to a store.

  • fekkerfc Level 1 Level 1 (5 points)
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    Jul 2, 2013 11:41 PM (in response to jportnoy)

    Mine is also a custom purchase (RAM only for me),  13", 8Gb, 256GB SSD.

     

    I'm wondering if all of us are having problems with custom configs. I have a friend with an new 11-inch and he isn't having the same problems.

  • fekkerfc Level 1 Level 1 (5 points)
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    Jul 2, 2013 11:44 PM (in response to fekkerfc)

    I should add, that I have the black screen problems but I also have to force shut and restart Mac Mail several times per day too - I get the spinning wheel of death, is anyone else having that problem too?

  • Chatran Level 1 Level 1 (0 points)
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    Jul 3, 2013 12:43 AM (in response to jportnoy)

    I wonder if connected to an external monitor, the situation would be the same or not.

  • Chris Peng Level 1 Level 1 (0 points)
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    Jul 3, 2013 1:04 AM (in response to jportnoy)

    today i told apple about this issue, they promised me to change a new macbook air

  • fekkerfc Level 1 Level 1 (5 points)
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    Jul 3, 2013 7:33 AM (in response to jportnoy)

    I have also spoken to them today (UK Support).

     

    We tried a few diagnostic tasks on the SSD and restarted.  I mentioned that i also had mouse functionality issues (I can't click by double tapping on the log-in screen) and he passed me through to CS.

     

    After a brief chat with them where they offered me a refund, they organised for a replacement.

     

    I also asked if this was a wide issue, and I was told that it wasn't - but that it wasn't unusual to have a problem like this with a small batch.

     

    I hope this helps.

  • thenk83 Level 1 Level 1 (5 points)
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    Jul 3, 2013 10:41 AM (in response to davidlegend)

    same here. ive set up mine good and well... that i don't want to start over again. i'm almost wanting to live with it! but i know i probably shouldnt.

  • Snieders Calculating status...
    Currently Being Moderated
    Jul 3, 2013 11:35 AM (in response to jportnoy)

    Same here, brand new MB air i7, 8 gig, 256 ssd. The screen goes black 4-5 times per day, after a few seconds the trackpad responds and it will show the loginscreen. Today I had a black screen, the mouse pointer was visible, but I couldn't do anything else than a restart.

  • thenk83 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 3, 2013 11:36 AM (in response to jportnoy)

    It doesn't seem to happen much if at all when I'm plugged in with the AC adapter. It definitely happens more on battery. Has anyone else seen this?

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