Skip navigation

how do I get mail back after upgrading to OSX 10.8.4

191 Views 2 Replies Latest reply: Jul 3, 2013 12:20 AM by Lanny RSS
MEBerry Calculating status...
Currently Being Moderated
Jul 2, 2013 11:55 PM

After updating to OSX 10.8.4 I get the following message when trying to open mail.


You have mail version 6.5 it cannpt be used with OSX 10.8.4  help says It is possible that mail wasn'y correctly updated during a software update.


How do I try reinstalling mail or even OSX update?

MacBook Air, OS X Mountain Lion (10.8.4)
  • Paul_31 Level 6 Level 6 (12,230 points)
    Currently Being Moderated
    Jul 3, 2013 12:08 AM (in response to MEBerry)

    If you haven't already, try re-installing the update using the combo installer:


    Although you're unlikely to need it, make sure you have backup of your data just in case.

  • Lanny Level 5 Level 5 (4,185 points)
    Currently Being Moderated
    Jul 3, 2013 12:20 AM (in response to MEBerry)

    Many times this occurs because you may have previously moved the Mail application out of the Applications folder and are still accessing Mail via its Dock icon.


    Try looking in your Applications folder and starting Mail from that location. If a 2nd Mail icon apperas in your Dock, then that was the issue.


    If the Mail application is not in the Applications folder, it won't be updated to a newer version. It will be orphaned and the newer version will be installed in the Applications folder.


More Like This

  • Retrieving data ...

Bookmarked By (1)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.