6 Replies Latest reply: Apr 12, 2014 9:17 PM by Meg St._Clair
Level 6 Level 6 (11,035 points)
Hello everyone. I come here in desperation. My iPad's 30-pin port recently decided to stop functioning properly:

1) When plugged into a "dumb" power source like a USB/AC block it does the "Not Charging" message, even on power sources it never used to do this on. And on these it charges dreadfully slow, like less than 10% recovery in an hour of sleep mode in Airplane mode. If you try to use it while charging in this manner it experiences a significant net loss instead of net gain in power. I repeat, this happens on power sources I've used it with since iOS 4.2 and that it didn't happen with before.

2) When connected to: Mac OS X, Windows 7, Windows XP (different machine), with iTunes of any version it refuses to acknowledge the connection at all. If the iPad is off when it's connected it will start up, but it won't show up in iTunes and doesn't show ANY sign of charging, not even "Not Charging", and the battery icon does not show it to be charging. Even in Recovery mode it will not show up in iTunes at all, no does it show up in System profiler as a connected USB device.

3) Despite these not working, the port is not entirely dead, because it still happily does TV out like normal, albiet with the "Not Charging" message if I have the AV Cable thing plugged into AC.

I've tried wiggling the plugs, holding them at odd angles, tried two different USB cables (and verified both by successfully syncing my iPod Touch with them), different computers, etc.

Unfortunately the big problem here is that I have significant unexportable data on the device right now that is mission critical to some things I need done by Monday. This data cannot be lost, and my most recent backup is insufficient for restoring what I need.

So, I was wondering, is this problem due to damaged pins (I have examined them under a magnifying glass, and I swear they look pristine) or is the port controller fried? What can I do to fix this?

Other Info:

This is my SECOND iPad, the first one got stuck in "Connect to iTunes" mode a few months ago due to some sort of hardware issue.

I got my first iPad 5 months ago, so this might be my second replacement in 5 months. Unacceptable, Apple.

There is a small crack in the plastic Antenna hood, near the corner, (I walked into a wooden door, which was satisfyingly dented from the incident too) but that's on the other side of the device form my problem, and Syncing worked for weeks after that happened. So I'm also worried the Apple people will give me trouble about that and refuse a replacement.

The only thing I can possibly imagine having caused the problem is a "nasty" disconnect at one point, where the cable was disconnected form the port in a not so clean way. This would make me think "broken pins" but like I said, I spent about half an hour staring at all 30 of them, and they all look perfect.

So it's under warranty and I could probably get a replacement, but I NEED so unexportable data from it, and thus a backup and sync before I can do that.

Please help.

iPad Wifi+3G 64GB, iOS 4
  • 1. Re: iPad 30-pin Port Seemingly Broken; Unexportable Data must be Backed Up
    wehog2 Level 1 Level 1 (0 points)

    I have the very same problem !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • 2. Re: iPad 30-pin Port Seemingly Broken; Unexportable Data must be Backed Up
    Skydiver119 Level 7 Level 7 (21,235 points)

    You may have issues with the port. You can try to e-mail stuff off, or upload it to something like dropbox.

     

    Unfortunately, with it having visible damage that may void the warranty. For better or worse, if there is damage it is often presumed to be the cause of any issue. But that's something for apple to determine. try to upload your info off (uploading or e-mailing is about all you have left) and then take it into your local apple store and see what they say.

     

    good luck

  • 3. Re: iPad 30-pin Port Seemingly Broken; Unexportable Data must be Backed Up
    jorlick Level 1 Level 1 (0 points)

    I am having the same problem with my mom's tablet. I have done a lot of research on here and still as of yet have not found any solution to it. If anyone has one, including Apple, would you please post it here so we can get the problem solved? Unless it is just a downside to owning an apple...although I pray not as I have always stuck up for the company, but it's ironic that several people seem to have the exact same problem with there tablets....

  • 4. Re: iPad 30-pin Port Seemingly Broken; Unexportable Data must be Backed Up
    Meg St._Clair Level 8 Level 8 (38,380 points)

    jorlick wrote:

     

    but it's ironic that several people seem to have the exact same problem with there tablets....

    It's at all ironic that lots of people have data they didn't back up. It seems to be human nature to believe that hardware failures only happen to other people. We see it all the time. People who own other brands of tablets are probably equally likely not to back up their data.

  • 5. Re: iPad 30-pin Port Seemingly Broken; Unexportable Data must be Backed Up
    jorlick Level 1 Level 1 (0 points)

    I'm not sure what that reply has to do with this post, but my comment has to do with why the ports seem to have the problem with charging the tablet. I have not heard of this being a common problem among tablets period but even if it is, Apple seems to set a standard as being top notch, which means you would expect more from the tablet if it is indeed a problem that may be a glitch with the ipad models. So if anyone does have a way to fix it, please let me know, as the original poster put this on back in 2010, and there still seems to be no good answer given.

  • 6. Re: iPad 30-pin Port Seemingly Broken; Unexportable Data must be Backed Up
    Meg St._Clair Level 8 Level 8 (38,380 points)

    jorlick wrote:

     

    I'm not sure what that reply has to do with this post,

    The thread is about exporting data that wasn't back up when the port no longer works, possibly because it was damaged by an impact. If people backed up their data regularly, this would not be the emergency problem the OP had.

     

    But, no, charging port problems are not all that common. Three people have posted to this thread with problems in three years. The OP admits that there was possible damage to their device. No one else has provided enough details to judge what the actual problem might be.