Currently Being ModeratedApr 30, 2013 8:05 AM (in response to lord_byron)
I would recommend you go for Apple Chat support available anytime of the day... They might recommend something for you.
Currently Being ModeratedApr 30, 2013 8:22 AM (in response to Erich Mercado)
You have performed just software reset, It can help for some time. I am not having this issue all the time, just sometimes... I would return my iPhone if this is pernament. Restart helps not everytime to solve the glitch. Sometimes i think its related to temerature, light conditions...time? I don't know, sometimes i kill the photo app in multitasking-no help, restart the device-no help, so i put my phone in pocket, few hours later it disappears for weeks.
Currently Being ModeratedApr 30, 2013 8:33 AM (in response to ChizzArt)
First time i noticed the issue was after downloading and using Camera+ app, i thouhgt it may be some app software collision with HW access??? Anybody using same thirdparty app??
Currently Being ModeratedMay 29, 2013 12:30 PM (in response to Erich Mercado)
Erich Mercado wrote:
Another update guys,
I just talked to Apple Chat Support and the issue was resolved....
The tech support rep asked my phones Serial Number and ask me to do this. This from chat transcript sent to my e-mail and it does resolve my issue... The tech support rep mentioned to contact back if the issue persist...
Maybe this is the start of the troubleshooting for this issue... I just forgot the power button/home button reset routine... Try it guys!
Please reset iOS Device using the following instructions:
1. Hold power button (top right) & home button (below screen) at the same time
2. Keep holding these 2 buttons until a silver Apple logo appears
3. Once you see an Apple logo, release buttons (allow a few minutes for device to restart)
this is the basic iPhone or iPod touch hard reset method! This maybe will fix a software issue but never a hardware fault!
Currently Being ModeratedJun 23, 2013 9:22 AM (in response to ChizzArt)
Hi, my iPhone 5 started to do this yesterday. It only has a few weeks.
My iOS is now 6.1.4.
Is it software?
Currently Being ModeratedJun 23, 2013 9:40 AM (in response to juca2929)
Definitely a hardware issue.
Get it replaced by Apple.
My 3rd replaced iPhone 5 has also this issue but actually really really rare.
Currently Being ModeratedJun 23, 2013 11:44 AM (in response to ChizzArt)
I had this problem with my phone and decided I will take it to the apple store so I booked into a genius bar online (quick and easy)..
Called into the store yesterday .. the apple staff said to me its a hardware problem to do with the gluing of the inside of my phone or something along those lines.. he told me he will replace my phone..
Within two minutes i was walking out of the store with a new store.
please remember guys to back up your phone onto icloud!!!
Go to apple store asap if you do still have your warranty!!
Oh also ensure you have an example of a photo or a video with the purple lines showing up
Currently Being ModeratedJun 23, 2013 12:26 PM (in response to AineSym)
Yes, that's true.
I always did a screenshot of the purple lines when I was at the Genius Bar
Currently Being ModeratedJun 24, 2013 2:23 AM (in response to ChizzArt)
Even so I think it's something to do with heat.
To me it only happens when I have my iPhone in my jeans pocket or in the car.
Some glue issue like AineSym says?
Maybe... My concern is that even with a new iPhone, it will happen again...
I wish it was a software thing.
Currently Being ModeratedJun 29, 2013 4:51 AM (in response to ChizzArt)
I have the same problem. Noticed 3 times. Everytime I had it in my jeans pocket. But first time it was cold and raining, second time I was hicking and last time under "normal" conditions.
But I don't think it has something to do with the ambient light. The first time it was inside a room with normal light an I try outside again and there it was cloudy, second time on a sunny day and the last time it was inside again.
I think it is a hardware fault. Maybe the cable conection is a little bit loose or somthing.
A Google search shows not so much hits for this problem on english and german site.
So the only way to find out if my handling of the phone (jeans pocket, heating, ...) is problem or it's the phone self, is to replace it.
Currently Being ModeratedJul 3, 2013 6:46 AM (in response to ChizzArt)
Hi Guys, i have a question regarding your iPhones! are your devices getting dropped for example, because i have a colleague with the smae issue but he thinks it may be due to the fact that it was droped once and he is not sure when the issue occured for the first time! So do your devices also gettiong dropped?
Currently Being ModeratedJul 3, 2013 6:01 PM (in response to ChizzArt)
mine was never dropped as well, in fact 'twas just 2 months old when i discovered the flickering purple lines.
Currently Being ModeratedJul 5, 2013 1:30 AM (in response to ChizzArt)
i think am just gonna wait for iOs7 to come out in september, and if the same glitch comes out again, i think it is really a Hardware issue, then am gonna return my unit to my Network provider.
Currently Being ModeratedJul 6, 2013 5:09 AM (in response to lord_byron)
Yesterday it happens the 4th time. The conditions were like the 3 times before: The iPhone was in my pants pocket. Walking a long way and the iPhone heating up by my body heat.