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Mountain lion Mail is slow

516 Views 2 Replies Latest reply: Jul 3, 2013 6:49 PM by Linc Davis RSS
Robert Rosenberg3 Level 1 Level 1 (0 points)
Currently Being Moderated
Jul 3, 2013 3:25 PM

I have a 13" Air. Everything works well except Mail. It may take 5 minutes for it to check the several mail accounts and allow me to create or send anything new. The icons for send and receive are grayed out, and I can't CLICK on anything, but it scrolls through (two finger) and the arrow keys work. So I can go up and down to view new or old mail messages that way, but can't click on them.

Any ideas?



MacBook Air (13-inch Mid 2012), OS X Mountain Lion (10.8.4)
  • William Kucharski Level 6 Level 6 (14,405 points)
    Currently Being Moderated
    Jul 3, 2013 3:55 PM (in response to Robert Rosenberg3)

    Does Mail's Window->Activity window show any activity?

  • Linc Davis Level 10 Level 10 (107,770 points)
    Currently Being Moderated
    Jul 3, 2013 6:49 PM (in response to Robert Rosenberg3)

    Please follow these directions to delete the Mail "sandbox" folder.

    Back up all data.

    Triple-click the line below to select it:


    Right-click or control-click the highlighted line and select

    Services Reveal

    from the contextual menu.* A Finder window should open with a folder named "" selected. If it does, move the selected foldernot just its contents — to the Desktop. Leave the Finder window open for now.

    Quit and relaunch Mail, and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Post your results.

    Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard (command-C). In the Finder, select

    Go Go to Folder...

    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.


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