1 2 Previous Next 21 Replies Latest reply: Jul 4, 2013 5:48 AM by Lawrence Finch Go to original post
  • 15. Re: Problems with backing up.
    Hanrahan1995 Level 1 Level 1 (0 points)

    11.0.3.42

  • 16. Re: Problems with backing up.
    Hanrahan1995 Level 1 Level 1 (0 points)

    windows 7 acer aspire

  • 17. Re: Problems with backing up.
    Lawrence Finch Level 7 Level 7 (25,950 points)

    Hanrahan1995 wrote:

     

    Hi,

     

    Trying to back up my iPhone 5 to iTunes. I believe I have the most recent updates of iTunes and my iPhone.

     

    Also in preferences I have deleted all back ups. A message keeps coming up saying the back up is corrupt or incompatible with the iPhone.

     

    If you have a Windows computer deleting the backup in Preferences does not always completely remove it; Windows Explorer is finicky that way. You need to go the the backup folder and actually delete the folder.

     

    Since you didn't answer my question about what OS here are all of the locations for Windows:

     

    • Windows XP:  \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
      Note: To quickly access the Application Data folder, click Start, and choose Run. Type %appdata% and click OK.
    • Windows Vista and Windows 7:  \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
      Note: To quickly access the AppData folder, click Start. In the search bar, type %appdata% and press the Return key.

  • 18. Re: Problems with backing up.
    Destinie Harris Level 2 Level 2 (365 points)

    When you're creating a backup, that error message should never appear. That error usually only appears when restoring a backup to the device, which is why I think this whole thread is a bit confused.

  • 19. Re: Problems with backing up.
    sberman Level 7 Level 7 (24,490 points)

    As Lawrence implies, the existence of a corrupt backup on a computer can in fact affect the ability to create a new backup from the i-Device.  The solution is to rid the computer of the corrupt backup, then create a new good one.

  • 20. Re: Problems with backing up.
    Destinie Harris Level 2 Level 2 (365 points)

    Creating backup has never produced that message in any experience of mine, only when restoring the backup. What needs to be done here is to gather clearer information for what exactly the guy is clicking when he's supposedly "creating  backup". The solution would be to backup to another source to see if the issue is still happening there too and then go from there or contact Apple themselves

  • 21. Re: Problems with backing up.
    Lawrence Finch Level 7 Level 7 (25,950 points)

    Destinie Harris wrote:

     

    When you're creating a backup, that error message should never appear. That error usually only appears when restoring a backup to the device, which is why I think this whole thread is a bit confused.

    That message CAN appear when backing up if the SQLite plist file is corrupted.

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