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TS3623: Apple TV (2nd and 3rd generation): Troubleshooting playback performance

Learn about Apple TV (2nd and 3rd generation): Troubleshooting playback performance

TS3623 Apple TV Buffering Help

883 Views 4 Replies Latest reply: Oct 12, 2013 2:43 PM by vazandrew RSS
alexandra291 Calculating status...
Currently Being Moderated
Jul 3, 2013 7:19 PM

Out of nowhere, the TV show I purchased through Apple TV is constantly buffering? I've just done an update, but otherwise have watched several episodes without this issue. Any tips?

  • vazandrew Level 6 Level 6 (13,045 points)
    Currently Being Moderated
    Jul 3, 2013 7:25 PM (in response to alexandra291)

    If you haven't yet done so, go to speedtest.net and verify that current connection is ok

     

    Check for possible interference by going to istumbler.net or netstumbler. If on wifi, try ethernet.

     

    Make sure you are on your ISPs DNS (settings - network - configure DNS - automatic)

  • BjarteNilsen Calculating status...
    Currently Being Moderated
    Jul 10, 2013 10:02 AM (in response to alexandra291)

    Check if the disk is full. Use a ssh client and log on to your ATV. User is "root" and password is "alpine". The ip you can find in the network section of settings on ATV.

     

    After logon, run the command: "df -h /private/var" (do not include the ")

     

    It should reply something like this:

     

    Filesystem  Size  Used Avail Use% Mounted on

    /dev/disk0s1s2  6.8G  1.8G  5.0G  27% /private/var

     

     

    Only 27% is used, and there are 5Gigabytes available.

     

    What I've seen is that the directory for movies doesn't clear whan movie is seen.

     

    If there is less than 2Gb available, erase this cache manualy with command:

     

    "rm -rf  /private/var/mobile/Library/Caches/AppleTV/Video/LocalAndRental/*"

     

    Then ATV will buffer OK again.

     

     

  • Tidy Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 12, 2013 2:12 PM (in response to BjarteNilsen)

    Would it help buffering issues with appletvs to re-set them regularly - does this clear the cash? Or re-start? In Settings - General etc...

  • vazandrew Level 6 Level 6 (13,045 points)
    Currently Being Moderated
    Oct 12, 2013 2:43 PM (in response to Tidy)

    Cache is typically cleared when new content is accessed. A restart would do the trick too. If it's network related then it will happen again and then it's best to troubleshoot

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