Skip navigation

No Service after Vodafone unlock on iPhone 4

1732 Views 3 Replies Latest reply: Jul 4, 2013 3:35 AM by Keith Doherty3 RSS
EllieJ143 Calculating status...
Currently Being Moderated
Jul 4, 2013 1:34 AM

I purchased a 2nd hand phone on the Vodafone network, mistakenly thinking my Talkmobile SIM would work (they use the Vodafone network) - Took phone to Vodafone shop, paid for an unlock, which registered after 48 hours. After connecting to iTunes etc, I have Internet access but am not able to make or take calls and messages, it says No Service but shows 3G. Have reset, done all the iTunes stuff, backed up, restored...the whole lot, now at wits end!

iPhone is running 6.1.3 - can anyone please help

iPhone 4, iOS 6.1.3
  • Keith Doherty3 Level 4 Level 4 (1,735 points)
    Currently Being Moderated
    Jul 4, 2013 1:42 AM (in response to EllieJ143)

    The process is contact your network supplier .
    Ask IF they offer unlocking.
    IF yes request the unlock and pay any fees requested.
    Your network supplier then contacts Apple to request the White listing (Unlocking) of your phone on the iTunes servers.
    Apple do this -It takes anything from 3 days to several weeks to complete.
    On completion Apple confirms this back to your Network supplier (NOT YOU)
    Your network supplier contacts you via email or SMS inviting you to connect your iPhone with your computer via the supplied USB cable and launch iTunes and follow on screen prompts through to the "Congratulations your iPhone is now unlocked" screen.
    All these steps need to be carried out with the ORIGINAL SIM and by REGISTERED account holder used when setting up the phone.
    Once the Congats...... screen has been reached you can swap out the REGISTERED SIM and replace with a compatable SIM on another network.
    Once unlocked use of a Mobile Virtual Network SIM may result in difficulties sending SMS messages.
    You may have to go into Setting /Network/Cellular/Cellular Data Network and enter the correct settings manually.
    Further caveat Cellular Data Network menu is SIM card dependant if its not supported you CAN NOT change the settings manually then you may need to contact the SIM card company - They can send a setup SMS if they support this process.

  • Keith Doherty3 Level 4 Level 4 (1,735 points)
    Currently Being Moderated
    Jul 4, 2013 3:35 AM (in response to EllieJ143)

    The "problem" is that unlike all other phones the lock is in the firmware of the iOS and can only be modified via iTunes servers controlled by Apple.


    Those servers also hold data about the original SIM collected on activation and the Network Operator.


    To complete the unlock correctly that sim card is required.


    Did you do the unlock process exactly as i described ?


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.