HT203180: If your videos from iTunes can't be played on your iPhone, iPad, iPod, or Apple TV

Learn about If your videos from iTunes can't be played on your iPhone, iPad, iPod, or Apple TV
HSB27

Q: I've just purchased a tv series on iTunes.When I try &sync my Ipad wih my PC it says it can't sync the tv programmes as my ipad doesn't support the video format.I downloaded in SD,I have the most up to date iTunes & IOS.An expensive mistake?!

I've just purchased a tv series on iTunes.When I try &sync my Ipad with my PC it says it can't sync the tv programmes as my ipad doesn't support the video format.I downloaded in SD,I have the most up to date iTunes & IOS. was buying the tv series an expensive mistake?!

iPad 2 Wi-Fi + 3G, iOS 6.1.4

Posted on Jul 4, 2013 6:03 AM

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Q: I've just purchased a tv series on iTunes.When I try &sync my Ipad wih my PC it says it can't sync the tv programmes as my ipa ... more

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  • by Steve Nicholls,

    Steve Nicholls Steve Nicholls Jul 4, 2013 6:22 AM in response to HSB27
    Level 4 (1,563 points)
    Apple Watch
    Jul 4, 2013 6:22 AM in response to HSB27

    This is most unusual, I'd have thought it should work right away, however if you select the video file in iTunes and right click it, do you have any conversion options available to you?

     

    Regards,

     

     

    Steve

  • by GrumpyGator,

    GrumpyGator GrumpyGator Jul 4, 2013 6:24 AM in response to HSB27
    Level 5 (4,572 points)
    Jul 4, 2013 6:24 AM in response to HSB27

    Is there a reason you didn't just download the shows directly to your ipad from the itunes store?

  • by HSB27,

    HSB27 HSB27 Jul 4, 2013 6:39 AM in response to GrumpyGator
    Level 1 (0 points)
    Jul 4, 2013 6:39 AM in response to GrumpyGator

    Hi!

    Thanks so much for replying.

    I haven't got wi fi at the moment (I'm abroad & only dial up at parents house!) , tried RH click & sadly no conversion options. It's not a total disaster as they appear to be saved in the cloud, so when I get back to civilisation in  a few weeks hopefully it will resolve itself!

  • by HSB27,

    HSB27 HSB27 Jul 4, 2013 6:41 AM in response to Steve Nicholls
    Level 1 (0 points)
    Jul 4, 2013 6:41 AM in response to Steve Nicholls

    Hi, thanks so much for replying.

    Tried RH click, but no joy. I'm abroad at the mo with no wifi, but appears to be saved in the cloud, so perhaps when I get back to civilisation it will resolve itself.