3 Replies Latest reply: Jul 4, 2013 7:53 AM by rkaufmann87
JWLillie Level 1 Level 1 (0 points)

I just got my iMac (intel) (running os 10.8.4). and the bluetooth is not available. In the system information>system report I click bluetooth and it says "No information found"

I've reset the SMC 5 times--didn't work.
Just reset the PRAM -- didn't work.

 

What do i do next? 


iMac, OS X Mountain Lion (10.8.4)
  • 1. Re: reset smc and pram does not fix bluetooth
    rkaufmann87 Level 8 Level 8 (42,145 points)

    You can restart in Safe Mode (hold down the Shift key when you hear the startup tone until you see a progress bar) then attempt bluetooth install. After the install reboot normally.

  • 2. Re: reset smc and pram does not fix bluetooth
    JWLillie Level 1 Level 1 (0 points)

    This is a used computer so I don't have any software to do a bluetooth install. How do i go about finding software for the bluetooth install?

  • 3. Re: reset smc and pram does not fix bluetooth
    rkaufmann87 Level 8 Level 8 (42,145 points)

    What version of OS X is installed and exactly which model iMac do you have. If the machine had either Lion or Mountain Lion on it installed when it shipped from Apple you are OK. If you have a machien that did not have either of those two versions of OS X installed, you got screwed and the seller owes you the original install discs that shipped with the computer. In addition the seller illegally sold your a Mountain Lion and all the applications that shipped with the computer. The ONLY recorse is dealer with the seller (good luck!) or contacting Apple via AppleCare and for a moderate charge they will provide the original install discs that shipped with the machine. These are machine specific so you have to contact Apple. They will require the serial number and a credit card.

     

    If  you don't know what machine you have or the original version of OS X that it shipped with then click the Support link in the upper right of this page, click Tech Specs and enter the SN.

     

    Good luck!