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Downloaded movies stall on ATV

302 Views 4 Replies Latest reply: Jul 5, 2013 8:46 AM by papaduncan RSS
papaduncan Calculating status...
Currently Being Moderated
Jul 1, 2013 10:11 PM

We had an ATV bought us for Christmas (2013) and now the downlodaed movies stall and will not continue to play.

I have reconfigured ATV, uninstalled and reinstalled Itunes, deleted and reinstalled movies, and after one movie it tells me to connect home sharing but is is already on

Can any one help

AppleTV 2, Windows 7
  • Winston Churchill Level 10 Level 10 (81,650 points)
    Currently Being Moderated
    Jul 2, 2013 8:05 AM (in response to papaduncan)

    Welcome to the Apple Community.


    Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.


    You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.


    Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.


    There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.


    The following article(s) may help you.


    Troubleshooting Wi-Fi networks and connections

  • Winston Churchill Level 10 Level 10 (81,650 points)
    Currently Being Moderated
    Jul 4, 2013 4:45 PM (in response to papaduncan)

    What do you mean by 'boot up iTunes'. iTunes has to be running for your Apple TV to work, it shouldn't however need to be continually restarted. If it's restarting that you mean, your set up is still not working correctly.


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