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Currently Being ModeratedJul 5, 2013 3:01 PM (in response to Pokz.ph)
Sorry about your situation but how is this Apple's fault? Apple does not sell new phones that have already been used, but if you didn't buy the phone from Apple then you could have purchased a stolen phone. You can only sort this out with ATT as they are responsible for blocking your phone, not Apple.
Currently Being ModeratedJul 5, 2013 3:15 PM (in response to Kappy)
The OP states that the phone was bought from the Apple store in Miami, which means it WAS bought from Apple.
The OP does not state that he specifically personally bought the phone directly from Apple. If it was bought by someone else who claimed they bought it from Apple and resold to the OP that would be a significant factor.
However, the story does not make sense, because an iPhone bought unlocked directly from Apple comes with NO SIM in it. It would never have an AT&T SIM if it was purchased from Apple directly as unlocked.
Currently Being ModeratedJul 5, 2013 3:55 PM (in response to Pokz.ph)
I actually work on a Intl. Cruise Line and were on Miami regularly, I dont really have time to go out on Miami days.
1. Send my staff to buy it for me.
2. Iphone came sealed and has a ATT sim inside the box.
3. Iphone was never been jailbreak.
4. Att said not untill the person who reported can unlock it.
5. Apple said they cant help.
6.Att say they cant help.
7. Tmobile said they cant help.
8. Phone is working with an intl sim.
9. Att and Tmobile sim worked once im out of US using the other country signal.
10. Phone stayed with me all the time even beside me when I sleep and when awake always on my pocket.
11. Can use the Iphone 5 anywhere except with a US sim in USA.
Currently Being ModeratedJul 5, 2013 7:26 PM (in response to Pokz.ph)
Talk to whomever went and bought the device for you, they are not being forthcoming about details.
Did they actually go to an Apple store and buy the device? Or did they by it from some other retailer?
Currently Being ModeratedJul 5, 2013 7:42 PM (in response to Pokz.ph)
My iphone 5 was apprently been reported as stolen and will not work in US.
1. My iphone 5 was bought in Apple store Miami
2. Factory unlock and when box was opened for the first time it has att sim on it.
These are the only two pertinent items on your list. Because of the errors in these two, the rest do not matter. If it was purchased in the Apple Store, it has to have been locked to AT&T. Apple Stores do not sell AT&T phones without a contract.
Factory unlocked iPhones do not have a SIM installed. Any SIM would have needed to be installed after purchase. If it has an AT&T SIM before removal from the shrinkwrap, it is NOT a factory unlocked iPhone.
There is a cottage industry of persons who establish iPhone contracts, then sell off the devices. They sell it for more than twice what they paid and AT&T is left with a stack of unpaid monthly bills. When AT&T contacts their client, the client reports the iPhone as "stolen." Lesson learned; don't look for an iPhone available at a "good deal" of a price.
Currently Being ModeratedJul 6, 2013 6:41 AM (in response to Pokz.ph)
Whoaaa Dirty Vegas has a very valid point.
1. My staff is on vacation now sad to say.
2. We actually send him to buy some Apple products that time and mine iphone 5 came with the Apple plastic bag.
3. The copy of the reciept is gone.
4. Paid the factory unlock iphone 5 full price :-(
5. I usually buy my electronics here in US of the idea that its safer compared back home.
6. iphone is registerd to Apple from the very beginning and still has untill Dec. 16, 2013 service and repair.
Will Apple replace it? if explained of the issue, i have a bad taste now of this unit which could not work in US and holding a unit which is reported stolen is very uncomfortable.
Currently Being ModeratedJul 6, 2013 7:29 AM (in response to Pokz.ph)
Apple will not exchange the iPhone under warranty unless there is a hardware problem that cannot be resolved by any other means.
The full retail sales price for an unlocked iPhone is the same as the full retail sales price for an iPhone sold as carrier locked without a contract.
Only the ATT customer associated with an iPhone that was stolen can report the iPhone as stolen with ATT.
Your staff has taken you for a ride and I would plan on interviewing for new staff.