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AirPort Extreme: Device not found when connected to the AirPort Extreme

20275 Views 37 Replies Latest reply: Feb 12, 2014 9:06 PM by Nelson Evangelista RSS
  • Donald Marks Calculating status...

    Whoo Hoo! I got mine to work!


    I was going to reset the whole thing and start from scratch so I was following these instructions and decided to do a soft reset. I did and still could not find the time capsul when it came back.  I could not figure out where the "AirPort menu bar item" was and I realized it was in the wireless networks menu. 


    Anyway, I was able to get everything to work when I unplugged my ethernet cable and when strictly wireless for the entire process.

    Good luck.

  • AJBIV Calculating status...

    Ok, I tried your suggestion, and when my ethernet is unplugged and I'm going through wifi only, it recognizes my Airport Extreme.  When I plug ethernet back in, it doesn't. 


    So it seems to have helped, but not 100%

  • frannbug Level 1 Level 1 (0 points)

    Yes, I found changing 'Configure IPv6' to 'Link-Local' forced my base-station to appear on the Airport Utility list of devices. However when I clicked on 'Manual Setup' I was asked for a Base Station password which hasn't been set. I tried several different passwords I've set in the past but nothing worked. So I still can't see my Airport Disks within the application although I do find they now appear in the Finder, which is nice after so long!


    I'm also finding that the 5ghz network works only for a few seconds if I connect to it, so I'm forced to use the slower one all the time.


    Thanks for the link - it helped a lot!

  • TexasRed1974 Calculating status...

    I had been having this issue for a few months, and power-cycling the Airport Extreme did nothing.  However, setting the IPv6 setting to Link-Local Only (it was set to Disabled, which is weird because that's not even an option) per this KB article someone posted ( made the AE show in Airport Utility immediately.


    Thanks for the suggestion!

  • Jackitup Level 1 Level 1 (15 points)

    Mac Mini, late 2012, OS X 10.8.4, Airport Utility 6.3.1 (631.4).

    PowerPC G5, Dual 2 GHz,  OS X 10.5.8, Airport Utility 5.6.1 (561.3)

    AirPort Extreme 802.11n (4th Generation) base station.


    I am connected to my Airport Extreme and my DSL modem with Ethernet cables. I use WiFi for connecting to my iPad and iPhone only.  I have been experiencing failures for some time know. Everything seems to be working fine, then I am unable to connect to the internet from my iPad or computer. My Airport Extreme is showing a solid green light. I open my Airport Utility and see my base station but there is no internet connection. I reset my DSL modem and wait. Still no internet. So I high light my base station and select “edit”. Airport Utility is unable to locate any base station.

    Nothing I do, except unplugging my base station, corrects this problem. I believe that this all started after I purchased and created my Mac Mini, iPad, into a local network. My Airport Extreme Base station was already configured by my Power PC (no LAN) and I just logging into my Base Station from my Mini using the existing configuration and password.

    So my questions are these:

    Do I power down my PowerPC, “hard reset” my base station, use the Airport utility on my MacMini to rename and reconfigure my setting on my base station?

    Then power up my PowerPC, let the base station re-configure itself when it see’s the local network. Then save this new configuration?

    So do all computers on the local network need to be able to log into the  Apple Base Station?

    Should only the computer with the latest version of Airport Utility be allowed to access the Base Station?

    Does the Base Station get “confused” if there are more than one computers that have access (with different versions of Airport Utility) at the same time?

  • -dSz- Level 1 Level 1 (0 points)

    Hi All,


    I went through the same saga with my MBP and AExtreme. The first sympthom was that when I was setting up the base station using AU (v6.3.2) it went to blinking amber status and it took quite a while until it was ready for operations again. Since then in AU on the Mac I can't see the device. I can either configure from Menu (File/Configure Other) or as Paulfromhere mentioned there is an option in the upper left corner like Other WiFi devices, and I can select my AExtreme from there.

    What is also strange, that I have the iOS version on my iPhone, which clearly sees the AE... This suggests to me that this is an issue with the AU software release... Browsing through the net I couldn't see any sort of offical response from Apple on this issue. Should you hear anything let us know immediately...

    This is an issue you can live with, but considering the price of Apple products and the expected quality which is paired to the Apple brand I can hardly accept this behaviour.



  • Jackitup Level 1 Level 1 (15 points)

    I'm not sure where the problem lies. I have noticed an improvement after OS X update 10.9. I think that Apple was making so much money from iOS that they negelected the computer operating system, Mac OS X or the Airport Extreme firmware/software. All of which have now been updated. The iOS devices just took controll of the AirPort Extremem router and reconfigured it so that the AE ignored or marginalized the Mac computer or the Airport Extreme was unable to cope with the iOS systems. I am not saying that all problems have now been resolved, because I still have had to unplug my Airport Extreme  to get everything working, only once last month.

  • Nelson Evangelista Calculating status...

    This worked for me. 


    I switched to my guest network, then switched back to my main network. 


    Airport Extreme reappeared.

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