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Something loose in new iPhone 5

78268 Views 114 Replies Latest reply: Aug 11, 2013 7:38 AM by Davlog RSS
  • jonney2002 Calculating status...
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    Feb 15, 2013 10:44 AM (in response to jonney2002)

    please sorry are you in Canada or USA ?

  • Dreey Calculating status...
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    Feb 16, 2013 3:02 PM (in response to jonney2002)

    I am from Canada

  • jonney2002 Level 1 Level 1 (0 points)
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    Feb 19, 2013 7:35 AM (in response to Dreey)

    i am as well

    i already went and they told me we had changed the home button and everything is ok now

    but i am still have the same problems ... something sounds loose inside the phone and home button has loose and not perfect touch and still as well have problem a lot of times when trying to power on from sleep mode !

    what should i do ?? please help

  • Dipanshu Sabharwal Calculating status...
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    Mar 17, 2013 10:41 PM (in response to mojomaniak)

    Just picked up my new iphone 5 20 days ago and encountered the same problem. I heard the rattle when I shook the phone near my ear. There were 2 sounds actually.. 1.The autofocus made noise. 2. There was another sound which was found out be a loose power button.

    So I went to the service centre and replaced it for a new one.But still I am facing the exact same problem.

    The sound is so irritating and I am regretting to have bought an apple product which is considered to be premium.

    They say that the rattle cannot be stopped completely. But I am again gonna pay them a visit soon !!

  • Dipanshu Sabharwal Level 1 Level 1 (5 points)
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    Mar 17, 2013 10:44 PM (in response to MeetGill)

    No apple does not cater to international warranty's.

    The solution is that you ship the phone back to Australia and get it replaced there and again ship it back to India.

    It's fairly difficult unless you have a contact in Australia who is willing to take these pains for you !!

  • Ihazzr Calculating status...
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    Apr 9, 2013 6:15 AM (in response to mojomaniak)

    If it is a small more high pitched rattle it will most probally be the camera lens focus which has been talked about on the 4s and the 5, but i talked to apple and they said its not a problem its perfectly fine, but if anything stops workin or it gets worse just take it in. On the other case if its a loud rattle its gonna be the battery coming loose which you could take it back and they will fix it or give you a new phone or you could try a method by placing your iphone on its back and pressing quite firmly on the glas and it will stick the battery back down.


    Hope his helps Everyone!


  • Davlog Calculating status...
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    May 3, 2013 5:46 AM (in response to Ihazzr)

    I literally got the iphone5 delivered like an hour ago and immediatley notice this rattle noise when putting phone down! How cheap and tacky it sounds - seems it doesn't affect operation - but it make you think it could / something loose...


    The box was sealed and phone was mint, yet hearing this noise made me doubt it was new until i searched and found so many other complaints!


    I cant beleive this is 'normal' - seriously the folk that lets this go out of production should be ashamed.

  • kiarash777 Calculating status...
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    Jul 5, 2013 10:10 PM (in response to Davlog)

    Steve and apple both died both please read it no apple store near by in my provience not in my countryFUKIN COUNTRY IRAN by the way  my iPhone has rattleIng in the lens area younsay it is normal? OK but the major problem is the sound when i tap down-left corner of the screen it has the same sound as lens rattle according to what issue(no apple store) is it safe to push the left side of the screen hard (siOme people said it works!) or putting the phone in vibrator mode and call it a few minutes  please notice that no apple store. No genius bar if your product has any trouble.  You can just go **** your self any body done the pushing?or vibrating? It worked? Did your screen damage/broke under pressure? When to stop pressing?  These are my questions PLEASE ANSWER ME AND DON'T TELL ME TO GO TO THE GENIUS BAR IT IS 10HPURS BY AIRPLANE!!!!   INEED REAL HELP

  • chainz04 Calculating status...
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    Aug 11, 2013 6:10 AM (in response to mojomaniak)

    Hey, I reside in India and received the phone as a gift from a friend of mine in dubai. I also face the same rattle issue can I get it sorted out here. Pl guide if anyone knows how.

  • Davlog Level 1 Level 1 (0 points)
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    Aug 11, 2013 7:38 AM (in response to mojomaniak)

    Genius bar will tell you this is 'normal'

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