qz0rz213

Q: when I connect my ipod classic to itunes it tells me "The ipod "ipod" cannot be synced.  The required file cannot be found.

When I connect my ipod classic to itunes it tells me: The ipod "ipod" cannot be synced.  The required file cannot be found.  Can anyone help me with this?

iPod classic (120 GB), OS X Mountain Lion (10.8.4)

Posted on Jul 6, 2013 6:42 AM

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Q: when I connect my ipod classic to itunes it tells me "The ipod "ipod" cannot be synced.  The required file cannot be found.

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  • by Allen A,Helpful

    Allen A Allen A Jul 8, 2013 9:45 AM in response to qz0rz213
    Community Specialists
    Jul 8, 2013 9:45 AM in response to qz0rz213

    Hello qz0rz213,

     

     

    It would seem that iTunes has encountered or developed an issue in the process of trying to sync photos to your device. The best place to start would be removing the iPod Photo Cache (thus allowing for a new version to be created).

     

    Note: Deleting this folder will not remove the original images from your library.

    iTunes: Understanding the iPod Photo Cache folder

    http://support.apple.com/kb/TS1314

     

    If the issue is not resolved by removing the iPod Photo Cache, the following article goes into further steps that can both help you determine the source of this trouble and eliminate it.

     

    Symptoms

    In certain situations, iTunes may display an alert or may be unable to sync photos to an iPod or iOS device. Examples include:

    • After updating iOS, iTunes displays an alert that there is not enough room to sync photos
    • ...
    • This error appears: "The iPhone/iPod touch '[device name]' cannot be synced. The required file cannot be found."

    This article outlines steps to resolve these issues.

    iTunes: Unable to sync photos

    http://support.apple.com/kb/TS3697

     

     


    Cheers,

    Allen