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HT4061: iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

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HT4061 Password for Exchange account

3209 Views 11 Replies Latest reply: Jul 6, 2013 8:05 AM by helen298 RSS
beubah Calculating status...
Currently Being Moderated
Aug 10, 2012 7:29 AM

I am getting the message to enter the password for my Exchagne account.  I have entered this but it's saying "Password Incorrect". This wouldn't let me do anything else on the iPad. Please kindly advise. Thanks

iPad (3rd gen) Wi-Fi
  • Laxman25 Level 4 Level 4 (2,230 points)
    Currently Being Moderated
    Aug 10, 2012 7:33 AM (in response to beubah)

    I had this happen to me. I have work email through exchange server on my ipad. I had to change my password for security purposes and the ipad wouldnt accept the new password. I had to delete my mail account on my ipad, then put it back on. It worked fine then. I dont know other than that. It can be finnicky sometimes.

     

    You wont loose anything because everything is on your exhange server. Just make sure you turn back on what you used to sync over (ie calendar etc).

  • hugrange1998 Calculating status...
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    Aug 10, 2012 7:50 AM (in response to beubah)

    Turn off your Ipad 2 and turn it on again, it will stop asking you to enter the password. It works for me.

  • Laxman25 Level 4 Level 4 (2,230 points)
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    Aug 10, 2012 7:55 AM (in response to beubah)

    Wait........... is it the passcode to update the email? or is it the passcode to unlock your ipad? If its the passcode to unlock your ipad(mine is because of work) then thats not the same as your email password(if you were forced to change that).

     

    Two totally seperate passwords. If you everymonth have to change your email password, that doesnt change to unlock your ipad. That stays the same as when it forced a password lock protection. You just change the email password in settings, mail, (account).

     

    To remove the email from your ipad, you go into settings, mail. Click on the account and all the way at the bottom hit DELETE

  • hugrange1998 Level 1 Level 1 (0 points)
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    Aug 10, 2012 7:57 AM (in response to Laxman25)

    Yes, I was forced to change the email password on my computer and Ipad ask me to enter the password for the email address, not to unlock the Ipad, so I think my problem is the same with yours. You can just try.

  • Laxman25 Level 4 Level 4 (2,230 points)
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    Aug 10, 2012 8:03 AM (in response to Laxman25)

    Yeah just delete it and put it back. Sometimes it works not a problem, other times when i change it, the same thing happens for you guys. Just remove it and put it back on. Just keep hitting cancel(if it asks you every second) until you get to delete it.

     

    *Hungrange- I was asking because he said he couldnt get past the first screen. I thought he thought the lock password might have changed.

  • Laxman25 Level 4 Level 4 (2,230 points)
    Currently Being Moderated
    Aug 10, 2012 8:06 AM (in response to beubah)

    no problem

  • omapeg Calculating status...
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    Feb 12, 2013 2:35 AM (in response to hugrange1998)

    I'm having this exact problem. Can't get past the first screen. And I don't know my exchange account password. Turning off and on doesn't help.

  • helen298 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 6, 2013 8:05 AM (in response to omapeg)

    i have the same problem and can't pass the first screen

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