whit4iggy

Q: Audio Issues with Apple TV post recent update

I just did the most recent update to my apple TV and now no matter what I try to airplay, the audio will not work. Any suggestions? I've tried most basic troubleshooting tactics. Are other people seeing this with the most recent update?

AppleTV 2, OS X Mountain Lion (10.8.4)

Posted on Jul 6, 2013 8:47 AM

Close

Q: Audio Issues with Apple TV post recent update

  • All replies
  • Helpful answers

  • by judysings,

    judysings judysings Jul 8, 2013 11:23 AM in response to whit4iggy
    Community Specialists
    Jul 8, 2013 11:23 AM in response to whit4iggy

    Hi whit4iggy,

     

     

    Welcome to the Support Communities!

     

    Your post doesn't describe what troubleshooting you have tried, but the first thing I would suggest is restarting your computer and your Apple TV.   Then follow the steps below if the issue persists.

     

    Click on the link below to see more details and screenshots.

    I've quoted some helpful highlights for you:

     

    Apple TV (2nd generation): No audio when using Apple TV

    http://support.apple.com/kb/ts3789

     

    Resolution

    If there is no audio coming from your TV or AV receiver when using your Apple TV, including sound effects, you should first confirm the following:

    • The volume on your TV, or AV receiver (whichever is used for audio from Apple TV), is not muted, and is at a high enough volume.
    • The Sound Effects option, under the Audio & Video menu on your Apple TV, is not set to Off. To verify:

      1. On your Apple TV, go to Settings  >  Audio & Video.
      2. Navigate to the Sound Effects option and make sure its set to On

    If there is still no audio when using your Apple TV, try changing the Audio Output from your Apple TV:
    1. Make sure you have the latest Apple TV software update installed.
    2. On your Apple TV, navigate to Settings  >  Audio & Video.
    3. Navigate to the Audio Output option.
    4. Push the Select button on your Apple Remote to switch to 16 bit.
    5. Verify that audio is now coming from your TV or AV receiver.

     

    I hope this information helps ....

    Have a great day!

     

    - Judy