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Keyboard and Mouse don't work in bootcamp Win7

773 Views 2 Replies Latest reply: Jul 6, 2013 12:45 PM by jamesfromforestville RSS
Joracate Calculating status...
Currently Being Moderated
Feb 1, 2013 2:26 AM

I just installed Windows 7 x64 on my 27" 2012 iMac. The bootcamp install in windows went fine. Keyboard and mouse were both functional - until I rebooted after the drivers installed. Now the windows login screen comes up, but the keyboard and mouse do not work. I've tried a regular USB keyboard and Mouse and still nothing. Apple wireless keyboard does not work either. Any ideas how I can get into windows to try and figure out the driver issues? Thanks


I can boot into safemode and the keyboard and mouse works. Normal boot and they don't.

iMac (27-inch, Late 2012), Windows 7
  • Bennyboobooboo Calculating status...
    Currently Being Moderated
    Mar 15, 2013 4:01 PM (in response to Joracate)

    Hello,

     

    I had this question yesterday, I found the way to fix this, is to log into safe mode. While in safe mode, uninstall "Intell USB 3.0 eXtensible Host Controller Driver" from Program Uninstall list. Reboot, and your mouse and keyboard should work just fine. Hope this helped!

     

    Ben

  • jamesfromforestville Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 6, 2013 12:45 PM (in response to Joracate)

    getting blue tooth device to work after install

     

     

    iMac 21.5 inch OS X Lion (10.8.4), Bootcamp install of Windows 7 Professional 64 bit.

     

     

    At the end of my install, I noticed that Bootcamp was not available from Windows (e.g., no hidden taskbar 

    icon). Other issues with missing USB drivers. Magic mouse worked ok, except the trackpad-like swiping 

    features were absent. Ran setup in the BootCamp folder of the thumb drive (not the setup in the thumb 

    drive's root directory), which indicated it was a continuing install (guess somehow the first one stopped 

    prematurely), installed all the special Apple etc. drivers for the Bootcamp interface with Windows.

    After restart, all the troubleshooter warnings for USB devices had cleared, but Magic mouse was not 

    communicating with system. Attached a standard Microsoft optical USB mouse.

    Then, in Windows control panel > devices and printers:

    right clicked the magic mouse's icon (was labeled apple-username's mouse)

    selected Services tab

    (Bluetooth Services refreshes, then shows checkbox for Drivers for keyboard, mice, etc (HID))

    check the checkbox

    Windows installs the driver and the magic mouse works with all its features in Windows.

     

    incidentally, noticed that had lots of internet cutouts with both wi-fi and lan connected. maybe an issue 

    with my ISP, don't know, although issue only apparent in Windows, not Mac OS X.

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