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sad faced ipod, but my computer won't recognize it?

17637 Views 44 Replies Latest reply: Sep 6, 2006 7:00 PM by Mitch 751 RSS
  • DJJD Level 1 Level 1 (0 points)
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    Apr 29, 2006 2:56 PM (in response to Catyb30)
    i'm having a similar problem, guessing that my ipod is dead
    i can't boot it into disk mode, apple music player os, or diagnostic mode
    it makes clicking noises instead of the normal whirring noise
    i tried dropping it to no avail, but can't try any of the format suggestions, because i can't get it into disk mode
    any suggestions? i can send it in to apple, it's still under warranty, but would prefer not to because then i'd be without my ipod for a while

    Power Mac G4 Quicksilver (2002)   Mac OS X (10.4.6)   800 MHz
  • DJJD Level 1 Level 1 (0 points)
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    Apr 29, 2006 3:59 PM (in response to DJJD)
    well, i dropped it again, but from a little higher (plus it hit my chair) and it works...
    but i have the same question posted above: is this a permanent fix?
    Power Mac G4 Quicksilver (2002), Mac OS X (10.4.5), 800 MHz
  • Mitch 751 Level 6 Level 6 (11,500 points)
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    Apr 29, 2006 7:17 PM (in response to DJJD)
    Good to hear, do one know whether it is a permanent fix or not, I have the same experience and my 60G iPod Photo started to jam and skipping songs, so I did the following

    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iPod Updater and click “Restore”

    I only managed to fix 80-90% bad sector, from time to time it is still have songs skipping but the frequent is acceptable
    Power G5,Fujis7021, Nano iPod, Mini iPods, iPod Photo and iPod HiFi, Mac OS X (10.4.5), I am just a user like you who enjoy helping others.
  • Saul Level 1 Level 1 (0 points)
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    Apr 30, 2006 6:38 PM (in response to Catyb30)
    I was experiencing the same problem. So against my better judgment, I dropped my iPod from waste high, and WALLAH it works fine now. How bizarre!

    PB G4 15 1.5GHz 1.25 RAM(reads 1 gig tho) ibook G3 600 12 Inch 640 RAM,iPod20GB   Mac OS X (10.3.9)  
  • DanTeh Level 1 Level 1 (0 points)
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    May 1, 2006 12:08 AM (in response to Catyb30)
    i have the same problem.. the sad face comes up, then when i connect it to the computer a frozen battery symbol comes on, then nothing.. i even tried dropping it from waist height, hitting it with my palm.. nothin... it's gettin really frustrating..
    Windows XP
  • Mitch 751 Level 6 Level 6 (11,500 points)
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    May 1, 2006 12:13 AM (in response to mjenkins)
    No one knows how long would this fix work. My 60G iPod Photo, started to skipping and jamming songs after this fix. Therefore I need to do the following to solve it

    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iPod Updater and click “Restore”

    I must say that it does not manage 100% fix the skipping problem, but at least reduce the frequent of the skipping
    Power G5,Fujis7021, Nano iPod, Mini iPods, iPod Photo and iPod HiFi, Mac OS X (10.4.5), I am just a user like you who enjoy helping others.
  • bturtle Level 1 Level 1 (0 points)
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    May 12, 2006 7:51 AM (in response to Catyb30)
    I had this exact problem and I am with in warranty. So I made an appointment. I went in and they replaced my ipod. The only thing I am sad about is I don't have my ingraving anymore (if I wanted to keep the ingraving I would have had to pay around 20 dollars for shipping). If you are within warranty I would say just go in and get a new ipod, who knows when you are going to have the same problem again

    5th generation ipod    
  • Mitch 751 Level 6 Level 6 (11,500 points)
    Currently Being Moderated
    May 12, 2006 8:22 AM (in response to mjenkins)
    Hello

    Glad to hear that you managed to solve it. But no one knows whether it is a long term fix or short term. My suggest is to do the following, and hope it can fix some bad sectors on the HD of the iPod:-

    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iPod Updater and click “Restore”
    Power G5,Fujis7021, Nano iPod, Mini iPods, iPod Photo and iPod HiFi, Mac OS X (10.4.5), I am just a user like you who enjoy helping others.
  • skullmaster1000 Level 1 Level 1 (0 points)
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    May 14, 2006 12:44 PM (in response to Catyb30)
    THANK YOU! i tried about five times in vain, but then i thought that maybe dropping it vertical but upside down would help, and it did the trick. the problem is, i have a hunch this fix is not permanent. is there any surefire way to have it permanently fixed?
    4th gen, Windows XP
  • chazzok Level 1 Level 1 (0 points)
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    May 14, 2006 12:57 PM (in response to Catyb30)
    PLEASE SOMEBODY TELL ME HOW TO GET INTO DISK UTILITY


    i cannot bear to go into school tomorrow without my ipod,i cant put it into disk mode because every time i try, i get the sad ipod face
    OMG I MUST BE HELPED :O
    w xp, Windows XP, nope
  • skullmaster1000 Level 1 Level 1 (0 points)
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    May 14, 2006 1:30 PM (in response to chazzok)
    PLEASE SOMEBODY TELL ME HOW TO GET INTO DISK UTILITY


    i cannot bear to go into school tomorrow without my ipod,i cant put it into disk mode because every time i try, i get the sad ipod face
    OMG I MUST BE HELPED :O

    i'm assuming that by coming onto this thread you have the same problem we all do. that means that whenever you turn your ipod on, it goes to an apple logo, and then it goes to a sad face, and if its charged, it goes to an unmoving charging icon, and then starts all over again. to fix that problem, you need to drop the ipod from waist-height repetadly. if that doesn't work, try dropping it vertically, but upside down. that did the trick for me. if your computer can recognize the ipod, then there's no trouble, just go into ipod preferences in itunes and check disk mode.
  • funfun Level 1 Level 1 (0 points)
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    May 14, 2006 3:12 PM (in response to Catyb30)
    Mine's a 4G 40gig. Sad face appeared just prior to its one year anniversary. I brought the iPod to the Apple shop suspecting failure of the battery. According to the service rep after testing, they concluded that it was not the battery's problem but since it has passed the one year warranty period, it will cost me C$400 to check and fix it. Thanks and no thanks. I heard the hard drive clicking but didn't keeping running. Instead of dropping it, I tapped it vigorously by my palm and it brought up the main menu screen, but not every time works. Recently, I bought a replacement battery from Sonnettech which costs me C$40. They have that neat small tools to crack open the case and by following the video instruction, I replaced the battery. Then I went to Apple.com and downloaded the updater for 23-3-06 and restored the whole iPod. Now for over 2 weeks my iPod has been working fine and the new battery ran continuously for about 8 hours before it's almost drained. Hope this time I find the cure.
    Windows XP Pro
  • MrBluesLee Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 14, 2006 7:46 PM (in response to Catyb30)
    I had the same problem:

    I reset, I get the Apple logo and then the sad face.
    I couldn't get into disk mode and no computer was recognizing it. I get this weird spinning sound.




    I kept reading and found out that people have tried giving it a nice wham on their palm. So I tried. And it's back and working. Since my iPod is a few months out of warranty... I'm happy with this fix for now. If it keeps dying... I guess it's time for a new iPod! But I'm planning to reformat it using disk utility now... just to be safe!
    Powerbook 15", Mac OS X (10.4.2)
  • Mr.Moo Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 14, 2006 10:18 PM (in response to Mitch 751)
    I had the problem with the sad faced ipod and my ipod would make this crazy *** hardrive noise but i tried what u said in ur post. I opened up my ipod disconnected the hardrive and battery and let it sit for 5-10 minutes and then IT started working. Surprisingly all the songs were still on their (it was not working for 4 months) thanks a bunch man.
    Ipod 4th Generation 40 gig

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