Currently Being ModeratedJul 6, 2013 10:14 PM (in response to Phlac)
I've seen this issue before with Verizon and (1) it is their problem and (2) they are the ones who should solve it. You can make a Genius Bar appointment at your nearest Apple Store and plead your case and get them to replace your unit but since the error also appears in your Verizon account that will not solve your issue. Unless you are will to get the replacement unit AND cancel all service/accounts with Verizon and set up a new account.
Never had any issues like this with AT&T.
Currently Being ModeratedJul 6, 2013 10:27 PM (in response to deggie)
I understand the problem is with Verizon. You've seen issues like this, you say, but have you ever seen any resolved?
I have AT&T for my iphone, but the whole point of this Verizon iPad with "pay when you want it" (no contract) data was for times when AT&T isn't working as well in an area - so I would hot spot off the iPad when Verizon had better service and go the other way when I was getting better AT&T coverage.
But, after dealing with Verizon, apparently the only thing to do would be to punt and start from scratch with another iPad, which is no problem for me, but I'd hate to be the person who bought my current iPad used and attempting to get an account set up.
Currently Being ModeratedJul 6, 2013 10:29 PM (in response to Phlac)
Most likely the person who got yours would have no issues as they would be using a different account. I have seen people resolve this but they had to escalate it up the Verizon chain. You on the other hand probably would have problems with the new one using your existing account.
Currently Being ModeratedJul 6, 2013 10:37 PM (in response to deggie)
You keep mentioning this account, but there is none. That message i get on the iPad doesn't appear after asking me for an email address and a password - it just pops up when I click on "View Account" - there is no log int name or email, there is no way to associated the phone number of the ipad with an account, as seen from the second picture I posted.
I've got lots of email addresses - verizon doesn't have my SS#, doesn't have an email address of mine, I've never signed anything with Verizon. If I could just set up a new account on the iPad, this wouldn't be a problem.
I even did a full restore of this iPad, so that it would look like a brand new iPad, and I still get that message.
Obviously, someone screwed up at Verizon when they put the new sim card in, but no seems to be able to fix it.
Currently Being ModeratedJul 6, 2013 10:45 PM (in response to Phlac)
They would also need to re-provision your iPad in addition to putting a new microSIM in it. Did they do this at the Verizon shop?
Take a shot with the Apple Store, plead your case and see what happens.
Currently Being ModeratedJul 6, 2013 10:50 PM (in response to Phlac)
Say to everyone at the Apple Store for me, was there yesterday and today. Maybe you could kidnap a rep from both places and sit them down til the work it out.
Pop into Whole Earth Provision if you haven't already, they went in where Robb & Stuckey furniture was.
Currently Being ModeratedJul 7, 2013 12:23 AM (in response to Phlac)
There is a thread going on over at Macrumors about this same exact thing. Apparantly, they deactivate your sim card if you don't use it for two months and then you have to get a new one. People have had trouble getting a new sim card from Verizon so they simply bought one from eBay and were able to activate their iPad that way.
AT&T gives you three months, T-Mobile gives you a year. Yes, this is entirely a Verizon problem and has nothing to do with Apple.
Currently Being ModeratedJul 7, 2013 6:21 AM (in response to Dirty Vegas)
Dirty Vegas wrote:
Also know this, the Verizon iPad is GSM capable. You can choose to be rid of the "problem" at any time.
However, it will most likely not work on any other domestic 4G LTE network.