So, I hadn't used my Verizon cellular data on my iPad 3 for awhile. A couple of weeks ago, I was on the road and needed to use it, but kept getting this "The SIM is either no longer supported or is associated with another account" message.
It's fully covered under AppleCare, but their response was "call Verizon, it's thier problem".
Went to a verizon store. They decide to swap out the SIM card. Then they had trouble getting it activated and after long calls to Verizon support, they have me give her my credit card number, and it is eventually activated. Sort of.
Now, when I get to the "Veiw Account" section, under "Settings" -> "Cellular Data", I see the following message:
So, I got to My Verizon, and try to register or access this account, I see this:
I've been at the darn VZW store for a couple of hours working on this, and I've been on the phone with their customer service/support for over an hour and none of them have a CLUE! I call Apple via AppleCare, and I get the "It's Verizon's problem, go talk to them" message.
So now I have this what is basically a Wi-Fi only iPad 3 that will have cellular service for the next 23 days and then I have to figure this stuff out again!! I bought this on Apple's site when they first came out, and one of the big features of them was how you only need to buy data when you need to, but I've heard that Verizon turns off the SIM after 6 months of inactivity (I heard this from one of the reps at the Verizon store) and apparently NOBODY KNOWS HOW TO TURN THEM BACK INTO WIFI-CELLULAR "pay when you want it" models once this is done.
Personally, I think Apple should honor their AppleCare agreement and give me a replacement one so that I can get it set up correctly for "pay when you need it" service, as was intended with this product.
To top it all off, this now appears on my iPad every 4 to 5 minutes:
but nothing seems to change.
Has anybody ran into a similar problem? If so how did you get it resolved?