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Verizon SIM nightmares with iPad 3

422 Views 10 Replies Latest reply: Jul 7, 2013 6:21 AM by Meg St._Clair RSS
Phlac Level 1 Level 1 (35 points)
Currently Being Moderated
Jul 6, 2013 10:05 PM

So, I hadn't used my Verizon cellular data on my iPad 3 for awhile.  A couple of weeks ago, I was on the road and needed to use it, but kept getting this "The SIM is either no longer supported or is associated with another account" message.

 

It's fully covered under AppleCare, but their response was "call Verizon, it's thier problem".

 

Went to a verizon store.  They decide to swap out the SIM card.  Then they had trouble getting it activated and after long calls to Verizon support, they have me give her my credit card number, and it is eventually activated.   Sort of.

 

Now, when I get to the "Veiw Account" section, under "Settings" -> "Cellular Data", I see the following message:

 

ipadactivemessage.jpg

 

 

So, I got to My Verizon, and try to register or access this account, I see this:

 

verizon website.jpg

 

 

I've been at the darn VZW store for a couple of hours working on this, and I've been on the phone with their customer service/support for over an hour and none of them have a CLUE!   I call Apple via AppleCare, and I get the "It's Verizon's problem, go talk to them" message.

 

So now I have this what is basically a Wi-Fi only iPad 3 that will have cellular service for the next 23 days and then I have to figure this stuff out again!!  I bought this on Apple's site when they first came out, and one of the big features of them was how you only need to buy data when you need to, but I've heard that Verizon turns off the SIM after 6 months of inactivity (I heard this from one of the reps at the Verizon store) and apparently NOBODY KNOWS HOW TO TURN THEM BACK INTO WIFI-CELLULAR "pay when you want it" models once this is done.

 

Personally, I think Apple should honor their AppleCare agreement and give me a replacement one so that I can get it set up correctly for "pay when you need it" service, as was intended with this product. 

 

To top it all off, this now appears on my iPad every 4 to 5 minutes:

 

IMG_0011.jpg

 

but nothing seems to change.

 

Has anybody ran into a similar problem?  If so how did you get it resolved?

 

thx

/rant

iPad
  • deggie Level 8 Level 8 (44,795 points)
    Currently Being Moderated
    Jul 6, 2013 10:14 PM (in response to Phlac)

    I've seen this issue before with Verizon and (1) it is their problem and (2) they are the ones who should solve it. You can make a Genius Bar appointment at your nearest Apple Store and plead your case and get them to replace your unit but since the error also appears in your Verizon account that will not solve your issue. Unless you are will to get the replacement unit AND cancel all service/accounts with Verizon and set up a new account.

     

    Never had any issues like this with AT&T.

  • deggie Level 8 Level 8 (44,795 points)
    Currently Being Moderated
    Jul 6, 2013 10:29 PM (in response to Phlac)

    Most likely the person who got yours would have no issues as they would be using a different account. I have seen people resolve this but they had to escalate it up the Verizon chain. You on the other hand probably would have problems with the new one using your existing account.

  • deggie Level 8 Level 8 (44,795 points)
    Currently Being Moderated
    Jul 6, 2013 10:45 PM (in response to Phlac)

    They would also need to re-provision your iPad in addition to putting a new microSIM in it. Did they do this at the Verizon shop?

     

    Take a shot with the Apple Store, plead your case and see what happens.

  • deggie Level 8 Level 8 (44,795 points)
    Currently Being Moderated
    Jul 6, 2013 10:50 PM (in response to Phlac)

    Say to everyone at the Apple Store for me, was there yesterday and today. Maybe you could kidnap a rep from both places and sit them down til the work it out.

     

    Pop into Whole Earth Provision if you haven't already, they went in where Robb & Stuckey furniture was.

  • hexonxonx Level 4 Level 4 (2,430 points)
    Currently Being Moderated
    Jul 7, 2013 12:23 AM (in response to Phlac)

    There is a thread going on over at Macrumors about this same exact thing. Apparantly, they deactivate your sim card if you don't use it for two months and then you have to get a new one. People have had trouble getting a new sim card from Verizon so they simply bought one from eBay and were able to activate their iPad that way.

     

    AT&T gives you three months, T-Mobile gives you a year. Yes, this is entirely a Verizon problem and has nothing to do with Apple.

  • Dirty Vegas Level 4 Level 4 (1,305 points)
    Currently Being Moderated
    Jul 7, 2013 1:51 AM (in response to hexonxonx)

    Also know this, the Verizon iPad is GSM capable.  You can choose to be rid of the "problem" at any time.

  • Meg St._Clair Level 8 Level 8 (37,445 points)
    Currently Being Moderated
    Jul 7, 2013 6:21 AM (in response to Dirty Vegas)

    Dirty Vegas wrote:

     

    Also know this, the Verizon iPad is GSM capable.  You can choose to be rid of the "problem" at any time.

    However, it will most likely not work on any other domestic 4G LTE network.

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