7 Replies Latest reply: Jul 7, 2013 1:45 PM by Ralph9430
Phrogger80 Level 1 Level 1 (0 points)

Has gone missing and a search of the app store turns up only apps that are not the original FaceTime...how do I get my FaceTime back?


iPhone 4, iOS 6.1
  • 1. Re: My FaceTime icon...
    Destinie Harris Level 2 Level 2 (365 points)

    There may be some restrictions turned on, so go to Settings > General> Restrictions and see if they are on. If they are on and you don't know the passcode for them, you would have to restore your iPhone and set it up as new.

     

    If there are no restrictions turned on, go ahead and backup and restore your iPhone and you can restore a backup with this part, but if the FaceTime app gooes away again, remove the backup.

  • 2. Re: My FaceTime icon...
    kb1951 Level 5 Level 5 (4,215 points)

    There is no FaceTime icon on a phone. It is accessed from contacts or the phone app. As mentioned, check if you have it restricted.

  • 3. Re: My FaceTime icon...
    iinami Level 4 Level 4 (1,400 points)

    Destinie Harris wrote:

     

    There may be some restrictions turned on, so go to Settings > General> Restrictions and see if they are on. If they are on and you don't know the passcode for them, you would have to restore your iPhone and set it up as new.

     

    If there are no restrictions turned on, go ahead and backup and restore your iPhone and you can restore a backup with this part, but if the FaceTime app gooes away again, remove the backup.

    Ignore everything Destinie said, epecially the restore your phone part. There is no facetime app on the iPhone.

  • 4. Re: My FaceTime icon...
    Destinie Harris Level 2 Level 2 (365 points)

    Still would be helpful to check restrictions becuase they could be blocking the FaceTime feature period. Restoring the iPhone would be a helpful step as well for any software conflicts that could be going wrong with FaceTime. http://support.apple.com/kb/TS3367

  • 5. Re: My FaceTime icon...
    iinami Level 4 Level 4 (1,400 points)

    Destinie Harris wrote:

     

    Still would be helpful to check restrictions becuase they could be blocking the FaceTime feature period. Restoring the iPhone would be a helpful step as well for any software conflicts that could be going wrong with FaceTime. http://support.apple.com/kb/TS3367

    Okay, ignore everything Destinie said except for checking restrictions. If you can go to contacts and see the option to facetime someone there is no need to needlessly restore your phone which would cause you a major headache if your only issue was looking for an icon that didn't exist to begin with.

  • 6. Re: My FaceTime icon...
    Destinie Harris Level 2 Level 2 (365 points)

    How about you just let this person choose what they want to do Iinami?

  • 7. Re: My FaceTime icon...
    Ralph9430 Level 6 Level 6 (13,285 points)

    Normally it is best to suggest things starting with the simplest possible fix before moving up to the more complex.

     

    In the case of the OP the first thing to suggest is that there is no FaceTime icon on an iPhone and FaceTime is activated by tapping a FaceTime button in either the Contacts app or the Phone app.

     

    If the button doesn't appear, then some restrictions may be set that prevent it from showing.

     

    Restoring a phone is a last resort item that may resell ft in the loss of data, photos and documents stored on the phone.

    Making a backup of a phone that has something password protected then using that backup after a restore results in restoring the passcode protection.