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movie wont play in itunes

623 Views 3 Replies Latest reply: Jul 9, 2013 12:44 PM by judysings RSS
mikentracy Calculating status...
Currently Being Moderated
Jul 6, 2013 2:28 AM

i have rented a movie and watched it once.  now it won't play again! this is the second time this has happened...i jsut get a black screen.  very frustrating!  any thoughts?

many thanks

iMac
  • judysings Community Specialists Community Specialists (2,320 points)
    Currently Being Moderated
    Jul 8, 2013 8:52 AM (in response to mikentracy)

    Hi mikentracy,

     

    Welcome to the Support Communities!

     

     

    The article below will provide an overview of the Movie rental process:

     

    iTunes Store: Movie rental frequently asked questions (FAQ)

    http://support.apple.com/kb/HT1657?viewlocale=en_US

     

    How many times can I view the movie?

    Once you start watching your movie, you can view the rented movie as many times as you wish within the 24-hour window.

    Is it possible you are trying to watch the movie again after this period?

     

     

    iTunes Store: Movie rental usage rights in the United States

     

    I hope this information helps ....

    Have a great day!

     

     

    - Judy

  • judysings Community Specialists Community Specialists (2,320 points)
    Currently Being Moderated
    Jul 9, 2013 12:44 PM (in response to mikentracy)

    Hi tracy,

     

    I do apologize that you are having issues with your movie rentals.  It does sound like you need to report the issue to the iTunes Store support team:

     

     

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

    http://support.apple.com/kb/HT1933?viewlocale=en_US

     

    1. Find the email receipt for your purchase.
    2. Click Report a Problem under the app that is having the issue.
    3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    4. Click Report a Problem next to the item you are having an issue with.
    5. From the Choose Problem dropdown menu, choose the appropriate issue.
    6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    7. Click Submit to have your issue reviewed.

     

    - Judy

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