Skip navigation

My screen flickers in Photoshop on my 2013 Macbook Air.

13904 Views 109 Replies Latest reply: Sep 11, 2013 4:00 PM by staringispolite RSS Branched to a new discussion.
  • Niklos Calculating status...

    Have you noticed that the main problem actually occurs in this order:

     

    You start your MbA, open Photoshop, use very large brush without any problem

     

    but

     

    You start your computer , turn it to sleep mode before opening Photoshop and the screen crashes.

     

    You can also test it like this : start the computer, directly open Photoshop, large brushes work great without flickering, THEN you just close the screen to sleep mode for a second, re open it, and here come the flicker issues.

     

    It is always starting after the first Sleep mode, never before closing the screen. I(ve tried it like 50 times the hole afternoon.

  • benrabicoff Calculating status...

    Add me to the list as well. I'm running PS CC on an i7/8gb/512. I'm getting the flicker off and on when using any brush tool.

     

    I've talked to Apple Support three seperate times now. After trying to clear the NVRAM/PRAM and booting in safe mode, the third agent told me I should take it into the Apple store as they think it's a hardware issue.

     

    At this point I don't even feel at ease getting a new unit as people are still seeing issues when they swap it out. Hoping this issue and another issue I'm experiencing (screen goes black and logs me out randomly) gets taken care of with a firmware update.

  • alitaliano Calculating status...

    Niklos, thanks to you, I discovered that mY MBA 2013 i7 8Go 128 also gets the flickering...

    At first I thought that I wasn't concerned but yes...

    I hope this is only software. I'm still in the 14 days period but I hope we can trust Apple for finding a solution so I think I will keep it.

    Notice that you can work on Photoshop without Flickering on an external screen as I do...

    Let's cross fingers...

  • alitaliano Level 1 Level 1 (0 points)

    Just in order to be optimistic…

    Don't you think we have clues to think it's only software ?

    1) According to one of the first messages of this post, upgrading to Mavericks solved it

    2) If it flickers and you activate a window that comes in the foreground, it stops

    3) Photoshop flickers only AFTER the MBA went to sleep once.

     

    I'm a graphic designer, so I really need Photoshop…

    But would a technician or a developper confirm that it should only be software ?

    Or is it far more complicated ?

  • alitaliano Level 1 Level 1 (0 points)

    alitaliano wrote:

     

    2) If it flickers and you activate a window that comes in the foreground, it stops

     

    Here is a video showing this point :

    http://youtu.be/cYF8Q4xdEzI

     

    The problem occurs on both CS6 and CC.

  • M Spookie Calculating status...

    So what are you all gonna do; take it to apple or hold out for a patch? I'm divided.... I've booked in to see the apple robots on thursday just in case.

  • jc campagne Calculating status...

    Hi all,

     

    Here is a video to illustrate what's happening with my Macbook Air 13":

     

    https://www.youtube.com/watch?v=PE9aTH2Y0ds

     

    It seems to flicker on certain combination of brush size and zoom factor and only just after moving the pointer.

     

    I managed to freeze my Mac doing this for a few minutes... had to reboot it.

  • alitaliano Level 1 Level 1 (0 points)

    I'd like to add that I sometimes get small artefacts on my external screen and remaining images… But it goes really quickly and doesn't stay on the screen.

    I also have a Macbook Air 2012 with the same configuration and I had never met these problems

    I really hope this is not hardware and that a patch is coming soon.

     

    I called Apple today and I got 15 extra days to return the Macbook Air back  for a refund.

    If you explain there is a problem they will be comprehensive about that…

     

    If you live in Europe there are also good warranties for consumers : if you buy a defected computer, you can get a refund up to 2 years after you bought it. It's even written in Apple conditions.

     

    Please Apple, let us know asap.

  • staringispolite Calculating status...

    alitaliano - how did you get the 15 extra days to return the Macbook Air for a refund? I'm getting nervous as my 30 days are coming to a close soon, so I called to try and get the same deal. They not only didn't offer anything like that, but refused to accept it's an Apple problem. Got escalated to a more senior person, who said there was nothing about this on their issues queue, no firmware releases scheduled that they knew about, and insisted I either talk to Adobe or go in to an Apple store.

     

    Very disappointing experience, to say the least.

  • Niklos Level 1 Level 1 (0 points)

    to all of you, get the mba back to them, take the money an wait for strong updates not so soon (10.8.5 or mavericks).

    t

    This is the only sure thing.

  • alitaliano Level 1 Level 1 (0 points)

    staringispolite wrote:

     

    alitaliano - how did you get the 15 extra days to return the Macbook Air for a refund?

    Hi,

    I just asked like you. It's bad to see there are different treatments depending on who you're on the phone with at Apple…

  • alitaliano Level 1 Level 1 (0 points)

    Hi, I called Apple a second time and they were nothing but comprehensive about the problem and told me to refer to Adobe.

    That's what I did and the guy I talked with was very interrested about trying to find a solution…

     

    I was asked to boot in Safe Mode :

    Apple wrote:

    Safe Mode is the state into which you can start up your Mac by performing a Safe Boot. To perform a Safe Boot, press and hold the Shift key immediately after your Mac starts up. Continue holding down the Shift key until a gray Apple logo appears on the screen.

    I tried then to reproduce the flickering problem but I couldn't (Wifi was off during the procedure, I don't know if it could have something to do with).

    Could you try booting in safe mode to see if it resolves the problem ?

     

    According to Niklos :

    Niklos wrote:

     

    You start your computer , turn it to sleep mode before opening Photoshop and the screen crashes.

     

    You can also test it like this : start the computer, directly open Photoshop, large brushes work great without flickering, THEN you just close the screen to sleep mode for a second, re open it, and here come the flicker issues.

     

    It is always starting after the first Sleep mode, never before closing the screen. I(ve tried it like 50 times the hole afternoon.

     

     

     

    So please try and tell us !

    The guy at Adobe tells the flickering problem could involve a third-party thing that would play with the screen resolution or could have something to do with fonts… He agreed that if a problem involves only an Adobe product, it could be Adobe's fault…

  • Niklos Level 1 Level 1 (0 points)

    Well, fine, i just answered you but it has been removed or delete by the webmaster or i don't know who.

     

    I was saying that i tried this safe mode boot, it doesn't work in the end, flickers still happen. And this is no real good solution to tell a guy that just bought a 1500€  product.

     

    I also have to add that those flickering stuffs happen not only on Ps, but also while in safari, or what to say about the sleeping process taking place whenever it wants, or the fact that if you leave your brand new mbair to sleep for more than 10mins, you simply just can't turn it back on, you have to plug it, even at 100% of charge. And when you succeed in turning it on again, the system says that there have been some damaging for the harddrive unknown end of session, maybe it's still adobe'fault??

     

    And what to say about the 15 sec of freeze when you use the trash?

     

    And the roller coaster sound system?

     

    They're all, of course, adobe'sfault.

     

    I hate to say it, but I've lost fai in this company.

     

    After the two first weeks, this situation appears to be some thief proccess.

     

    Get your money back while you can.

  • M Spookie Level 1 Level 1 (0 points)

    I just tried the safe mode 'solution' and the flickering doesn't occur in photoshop but this really isn't an ideal workaround.

     

    I'm not experiencing any of the other problems people are stating.

     

    It's seriously annoying because to be honest, I'd rather not get rid of this machine now. Can't someone workout what is being disabled in safe mode and figure out what could be causing this?

     

    All i can see that could maybe relate to the issue is this (from http://support.apple.com/kb/ht1564)

    Safe Mode in Mac OS X v10.5 or later also disables Quartz Extreme (hardware accelerated graphics). Applications that depend on Quartz Extreme will not open, and the Mac OS X menu bar will appear solid even if "Translucent Menu Bar" is enabled in Desktop & Screen Saver preferences.

     

    That says applications that DEPEND on Quartz Extreme will not open but just because Photoshop isn't dependant on it doesn't mean to say it doesn't USE it.....

    I don't know but someone out there must have some idea whats going on.

     

    Also, I can't believe out of the thousands of air owners in the world only a few are posting here; the problem can't be that rare surely?

  • jc campagne Level 1 Level 1 (0 points)
1 ... 3 4 5 6 7 8 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (3)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.