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Why does my wifi keep going on and off on my mac?

5191 Views 28 Replies Latest reply: Jul 9, 2013 1:30 PM by fromsouth RSS Branched to a new discussion.
  • {rez} Calculating status...
    Currently Being Moderated
    Jul 8, 2013 11:49 AM (in response to matteo534)

    I guess the problem is that your problem hasn't been actually solved - you were wondering why your new Macbook air is not functioning properly with Wifi? Well the proper answer is that it is defective and so the proper solution is to return the laptop or wait for a fix - but there is a temporary solution which is what you have done - buy one of the few routers taht seems to solve the problem - but this is not a full solution, because your problem was NOT caused by your old router but by the macbook air, I would agree with you that if the problem was caused fully by your router then this was the solution - "changing the router" - but this is more like a temporary solution because the problem (your defective macbook) still remains - so I do not want to take credit but I want to say that I wish there was something like "temporarily solved" or something because when you say "Solved" it also indicates that your defective product is no longer defective? Do I make any sense there matteo534? And yes sorry for my outrage, just a bit angry that a reputable company like this can't get something like this right.

  • fromsouth Level 4 Level 4 (3,170 points)
    Currently Being Moderated
    Jul 8, 2013 12:14 PM (in response to matteo534)

    matteo534 wrote:

     

    So I have a few things to say...

     

    1. I didn't BUY a new router. It was old and outdated anyway, so my ISP replaced it for free. We were going to change it at some point, and this event made sure that we did.
    2. My dad does use his mac wherever he goes, and so far he hasn't had this problem anywhere else.
    3. {rez}, I understand, but unfortunately I can't un-mark the answer as solved. At the time I thought that was the solution. If it's possible to un-mark a "solved" answer then please tell me how. You're right, it is a defective product, but for now my dad can use his mac, and so the purpose of this post has been fulfilled (at least until he runs into this problem again!).

    You do know that you don't have to explain yourself, cause at that point it sounds to me like you are being harassed. Turn off notifications from that thread at the top right of the page and stop reacting to obnoxious behavior. It does not matter to you or your dad, if anyone else's feelings get hurt. Part of being a grown up making your decisions.

    You are the one who reacted to everything and found with someone's help fix for your dad's problem. Your dad is happy and you are smart, do not let anyone change that for you.

  • {rez} Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 8, 2013 12:30 PM (in response to matteo534)

    I meant no harassment. I just thought from your earlier explanations that you thought the problem was fully solved, clearly you did not.. anyways sorry if I seemed like I was harassing, was the least bit of my intention. I guess I just did not read in-between the lines enough, so sorry!

  • carbon_dragon Level 1 Level 1 (60 points)
    Currently Being Moderated
    Jul 8, 2013 3:04 PM (in response to Mikael_B)

    My Air isn't stationary. I'm in the mall right now and online. My special circumstance isn't that I don't take my Air out with me. I just use an AT&T cellular USB modem when I'm out of my condo. There are disadvantages to this (money) but advantages too (finding an available wifi is often difficult and I don't often go to places that have it, such as coffee houses). I can see a lot of wifis around the mall here, but all are secured and unavailable to me.

     

    Also at work, there is a sort of wifi, but only using a specialized highly locked down customized wifi that my company uses so that only it's own computers can use it. I can't use it and furthermore, I'm not allowed to create my own wifi network, so I can't tether from my phone. So my only alternative is a cellular modem.

     

    I do like just sitting down anywhere, plugging the little modem into the USB jack and being online with a good signal, good speed, and no worries about being hacked from other people on the local wifi.

  • Mikael_B Level 1 Level 1 (20 points)

    It seems you have found a setup which works, for you, basically avoiding the issue. It costs a little more, but also gives you internet access without relying on other wifi nets, so you're happy, and confident Apple will arrive at a solution.

    Still, I recommend people to return defective units, and to postpone any purchase until the problem is solved. Apple charges premium price for this machine and should supply premium products, not malfunctioning ones. If we buy it anyway and put up with it not working why should Apple spend resources to fix this?

  • carbon_dragon Level 1 Level 1 (60 points)
    Currently Being Moderated
    Jul 9, 2013 7:45 AM (in response to Mikael_B)

    I'm guessing Apple doesn't care only about me as a customer. There is still a problem, it's already getting them some bad press and it will just get worse. It will result in lots of people delaying purchase and returning units and that isn't good for the bottom line either. The fact that I'm working around the problem isn't going to keep the problem from being fixed. I'm not going to return my unit, even though it works for me, in the mistaken belief that one more return is going to get Apple to fix this sooner.

     

    I suspect they are ALREADY working hard to figure this out. I think it's important not to blow the problem out of proportion and to give them time to find and understand the problem so they can fix it without creating more side effects.

     

    Also, I have no choice using a cellular modem, it's the only option my employer allows. For people who aren't in that situation, if they can't get their Air to work, by all means return it or delay purchase. That's prudent of course.

  • Mikael_B Level 1 Level 1 (20 points)

    Basically I agree fully with your statement, and understand why you act that way. You, or I, as a single customer, is of course not that important to any company, but I hope more will return their units, or wait buying one, thereby increasing the pressure on Apple, therefore I recommend that, hoping to influency not one person but many.

    Honestly, I really want this solved ASAP so I can get one.

  • fromsouth Level 4 Level 4 (3,170 points)
    Currently Being Moderated
    Jul 9, 2013 8:30 AM (in response to Mikael_B)

    Mikael_B wrote:

     

    Basically I agree fully with your statement, and understand why you act that way. You, or I, as a single customer, is of course not that important to any company, but I hope more will return their units, or wait buying one, thereby increasing the pressure on Apple, therefore I recommend that, hoping to influency not one person but many.

    Honestly, I really want this solved ASAP so I can get one.

    Your position as well as rez's is as transparent as it can be. You want something done by large corporation and think that screaming at poor guy who started that thread and at everyone else can help. First of all he is innocent bystander and I suggest you to start your own thread. That way you and rez can decide what and who you consider to be "helpful" and when your or anyone's question is answered.

    Second and very important part. For some reason that time (if my information is correct and I do not pretend to be an expert, but referring to link I posted at the start) Apple decided to roll out routers with new ac standard and only one device -MBA. I still remember rolling out iphone with 4.0 Bluetooth standard. Multiple complains on then new LTE, Bluetooth would not work with older and even newer cars. Then industry catches up. Ironically those places where you go (coffee shops) they have professionally managed networks, people start complaining they upgrade. Nobody wants to lose customers over 15 dollars router ( I just paid for new Netgear over  years old Trendnet ).

    Updates to software will come and go and for next step, Apple will change to new network adapters on other MBP's Imac's and so on. Progress will not stop over your "little coup", but software improvements will be made and you are very helpful in that process. 

    One more point, I may be biased(love my ipad) but I think Apple is one of the companies that actually never hides the fact that customers matter. At least I d like to think that me and you do.

    Now here is a link where you can actually submit feedback to apple about MBA.

    http://www.apple.com/feedback/macbookair.html

  • carbon_dragon Level 1 Level 1 (60 points)

    There are a lot of posts in the forum concernig this problem, but there's no way to know what percentage of people are having issues. Lots probably already have modern routers (as I did not) or better Apple routers (which I did not originally anyway) and may never see the problem at all. Or they had a certain kind of security on their wifi net (or none at all) and again never saw the problem. Or they don't use wifi.

     

    So is this a problem with 70% or buyers? 30%? 5% 1% I have no idea. The higher the percentage the higher the priority of the fix. The worst case is that it is a hardware fix. In that case if they don't offer a replacement program or offer to fix the chips people like myself are out of luck, but even then the only thing it would affect for me is potential resale value. Most likely (I hope) it's a firmware or a software fix and it will be fixed in time. It's certainly fine with me if the tech press keeps the pressure on Apple, but it may not help them fix this any faster.

     

    Maybe if you want to have an effect you should try to get prominent tech sites interest like engadget, gdgt, and so on. I think they will fix this if we give them a little time.

  • Mikael_B Level 1 Level 1 (20 points)
    Currently Being Moderated
    Jul 9, 2013 11:53 AM (in response to fromsouth)

    I really don't see your point, of course I want something done by Apple, they are selling defective MBAs and they should fix it!

    In what way whas I screaming at the " poor guy starting the thread"?

    In my opinion you are way out of line here.

  • fromsouth Level 4 Level 4 (3,170 points)

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