Skip navigation

HT4528: Verizon online support

Learn about Verizon online support

HT4528 iphone stopped charging do i get a free replacement

204 Views 2 Replies Latest reply: Jul 8, 2013 9:04 PM by Gracielle RSS
jmoney1212 Calculating status...
Currently Being Moderated
Jul 8, 2013 7:30 PM

just stopped working,wont charge at all

  • deggie Level 8 Level 8 (44,860 points)

    Have you tried a different cable? Are you using the wall charger? If you are and it doesn't charge try charging from the computer. If the battery is totally depleted you will need to leave it on the charger for at least 30 minutes.


    If none of that works make a Genius Bar appoinment at your nearest Apple Store.

  • Gracielle Level 1 Level 1 (100 points)

    you have to do the troubleshooting steps that deggie has mentioned just to be sure that the problem is really on the phone.


    if its on the phone, you'll get a replacement (charges depends on the service site). if you're under the hardware warranty and no accidental damage or water damage happened to the phone you'll probably get a replacement for free.


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.