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Shortcuts aren't working since upgrading to iOS 6

480 Views 4 Replies Latest reply: Jul 9, 2013 5:22 AM by Riadub RSS
PamelaRDH Calculating status...
Currently Being Moderated
Oct 22, 2012 7:03 PM

Since updating the iOS my Keyboard Shortcuts no longer work. I have deleted and re-entered, powered off and then on, synced via a USB rather than wi-fi. HELP!!

iPhone 4, iOS 6
  • Tgara Level 4 Level 4 (3,540 points)
    Currently Being Moderated
    Oct 22, 2012 7:04 PM (in response to PamelaRDH)

    which keyboard shortcuts are not working?

  • justjesper Calculating status...
    Currently Being Moderated
    Oct 22, 2012 8:11 PM (in response to PamelaRDH)

    Sorry to hear that your having problems with the new ios.

     

    Sadly you are just one of many thousands who has problems.

    Try to give apple feedback here :

     

    http://www.apple.com/feedback/iphone.html

     

    You can also call there support line, These guys are helpfull, yet Apple is not telling them anything, and are cept in the dark as well. But they are good guys.

     

    • U.S. iPhone technical support:
      (800) MY-IPHONE (800-694-7466)

    International Technical Support Numbers

    http://support.apple.com/kb/HE57?viewlocale=en_US&locale=en_US

     

     

    The story is that apple has started to work on issues with the new IOS 6 , but this info is not coming from Apple, so we really don't know if any update is in the works.

  • dv2822 Calculating status...

    This is what I did step by step and it worked like a charm... I had an iPhone 4 when I did this a few days ago. I have documents and data ON in iCloud...

     

    1. write down or take screenshots of all existing shortcuts

    2. delete all shortcuts

    3. backup to iCloud (I think this clears all shortcuts you have stored in iCloud)

    4. go back to settings-->general-->keyboard... You may notice one or a few generic shortcuts pop up on their own. The one that popped up for me was OMW (on my way)

    5. re enter all of your shortcuts and phrases

    6. when done, back up again to iCloud (stores your new shortcuts)

     

    I restarted my phone. Shortcuts still worked. I just got a 4S and restored from the iCloud backup mentioned in step 6 and my shortcuts worked on my new phone.

     

    Good Luck. I hope this helps everyone.

  • Riadub Calculating status...

    I found this solution on another thread: Settings —> iCloud —> Documents & Data —> Off. Mine works fine now, and has for some time. For a while I kept my it on, and the shortcuts would work for a while, then quit. When that happened I could go to the phone's Search function (go to your first menu screen then swipe to the right) and search one of my keyboard shortcuts. All of the shortcuts would work again...for a while. For a couple of months, that quick fix worked every time. But the only permanent solution I've found is turning off the iCloud Documents & Data backup.

     

    Good luck!

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