Skip navigation

usb mouse Issues

114 Views 1 Reply Latest reply: Jul 9, 2013 10:54 AM by Eric Root RSS
texasjeff Calculating status...
Currently Being Moderated
Jul 9, 2013 9:30 AM

I am having USB issues with both Microsoft and Logitech Mice on 2 different systems - Macpro and Macbook Pro Retina. Both systems on 10.8.4 seems that when waking from sleep the mouse is either frozen or the system has crashed. Anyone else seeing this ?

  • Eric Root Level 6 Level 6 (13,835 points)
    Currently Being Moderated
    Jul 9, 2013 10:54 AM (in response to texasjeff)

    While it is not the same problem, information.


    Mouse Problems


    Then try.


    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.


    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.


    Isolating an issue by using another user account


    If the problem is still there, try booting into the Safe Mode.  Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application unistaller. For each disable/delete, you will need to restart if you don't do them all at once.


    Safe Mode


    Safe Mode - About


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.