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iMac Freezing when in settings

139 Views 2 Replies Latest reply: Jul 9, 2013 1:27 PM by Linc Davis RSS
ajcull94 Calculating status...
Currently Being Moderated
Jul 9, 2013 8:30 AM

When ever I go into settings such as File sharing, my imac freezes up. The other one it does it in is when im trying to change my desktop background. I have an iMac which is now only 3 months old and wondering if there is some way to prevent this.

 

Thank you

iMac, OS X Mountain Lion (10.8.4)
  • Baby Boomer (USofA) Level 9 Level 9 (55,540 points)
    Currently Being Moderated
    Jul 9, 2013 10:53 AM (in response to ajcull94)

    You have 14 days to return the computer w/no questions asked.  Plus you have 90 days of FREE phone tech support on top of your standard 1 year warranty unless you also purchased AppleCare which gives you an additional 2 years of coverage plus FREE phone support.

     

    Strongly suggest that you take FULL advantage of the above before it runs out.  Let Apple deal w/the problems.

     

     

     

     

     

     

     

     

     

     

     

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  • Linc Davis Level 10 Level 10 (108,150 points)
    Currently Being Moderated
    Jul 9, 2013 1:27 PM (in response to ajcull94)

    First follow the instructions in this support article.

    If the iPhoto library is the source of your desktop pictures, it may need to be rebuilt, or you may need to update the iPhoto application to the latest version.

    Otherwise, continue as below.

    Back up all data.

       

    In the Finder, hold down the option key and select

      

    Go Library

      

    from the menu bar. From the Library folder, delete the following item, if it exists: 

     

    • Caches/com.apple.systempreferences

     

    and move the following item to the Desktop:

     

    • Preferences/com.apple.desktop.plist

     

    Launch System Preferences and test. If you still have the issue, put the item on the Desktop back where it came from and post again. Otherwise, delete the item.

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