Currently Being ModeratedJun 27, 2013 3:13 PM (in response to Recreational Mac User)
Have you tried removing the password entirely from the guest network? Just to rule out any other issues.
Are any other devices connected to the guest network at the same time? Perhaps there's a limit on the number of IPs it will dole out at any given time.
BTW, no such problem with my Extreme and several iOS devices, guests or otherwise.
Currently Being ModeratedJun 27, 2013 7:15 PM (in response to rockmyplimsoul)
Connects fine with no password set on the Guest Network.
Was only connecting one device at a time and the "incorrect password" error implies it never got as far as trying to obtain an IP address.
Do you have an iPad 3 and 802.11ac AirPort Extreme?
Currently Being ModeratedJun 28, 2013 6:46 AM (in response to Recreational Mac User)
My Extreme is 802.11n, and iPads are 2 and 4, iPhones 4, 4S, and 5. I don't password protect the guest network so that's another difference. I suppose you've tried resetting the Extreme?
Currently Being ModeratedJun 28, 2013 8:56 AM (in response to rockmyplimsoul)
Yep, been reset (hot and cold) a couple of times. iPad as well.
This sounds like a password hash issue. It's not service affecting for me and I posted this with the expectation that some Apple engineer would see it and possibly look into the issue.
Currently Being ModeratedJul 9, 2013 12:52 PM (in response to Recreational Mac User)
One additional thing that would suggest that the iPad 3 has password issues with the Airport Extreme relates to the device password. The first time I connected to the AE it asked if I wanted to save the password, which I did. However each time I tried to connect to the AE it asked for the device password (without the prompt to save it).
I've deleted and reinstalled the app twice and each first time connecting to the AE I save the password but subsequent connections I have to enter the password.
This does not happen with the AirPort Utility apps on the Mac, iPhone or my wife's iPad 2. The device password is saved the first time and they connect immediately with the AE afterwards.
Currently Being ModeratedJul 9, 2013 2:15 PM (in response to Recreational Mac User)
Are you hiding your network's SSID? Are you using WEP encryption? If so, I wonder if either (or both) of those configurations cause issues with password retention. You have the new ac model so maybe it doesn't even support WEP (good riddance!)
Currently Being ModeratedJul 9, 2013 2:25 PM (in response to rockmyplimsoul)
The primary network is hidden but it connects fine. There isn't a way to hide the Guest network (that I can see). The encryption is WPA2.
All the issues are strictly related to the iPad 3 and only since the ac version of the AirPort Extreme. It's not service affecting, unless I have a guest with an iPad 3 that I want to connect to the Guest network and they can't. Again, I posted this to see I others have the same issue and for Apple engineers to be aware.
Currently Being ModeratedJul 9, 2013 8:51 PM (in response to Recreational Mac User)
OK, sorry that didn't help either.
You're not likely to get the attention of Apple here, this is a user-to-user forum that Apple doesn't participate in much, and certainly not to the engineer level. You might be better off posting your feedback in these locations: