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page not rendering correctly

941 Views 21 Replies Latest reply: Jul 10, 2013 5:52 AM by Mike Lipay RSS
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Mike Lipay Level 2 Level 2 (225 points)
Currently Being Moderated
Jul 9, 2013 1:40 PM

I have a site I am going to that is not rendering properly, instead of seeing a standard page I see a list of links, followed by pictures. Kind of like you usually see on a "Site Map" page. I have contacted the webmaster and he says it does render properly on his safari. It does render properly for me in FF, so I figure it has to be something in my setup. I have disabled all extensions, enabled Java and JS, no go.

 

Here is what I am seeing on Safari (6.0.5):

 

Screen Shot 2013-07-09 at 4.37.08 PM.png

 

Here is how it should render:

 

Screen Shot 2013-07-09 at 4.37.38 PM.png

 

Thoughts?

MacBook Pro (13-inch Late 2011), Mac OS X (10.7.4)
  • Carolyn Samit Level 10 Level 10 (84,160 points)
    Currently Being Moderated
    Jul 9, 2013 1:49 PM (in response to Mike Lipay)

    Mike ..

     

    Please post a link to the site in your Reply 

  • Carolyn Samit Level 10 Level 10 (84,160 points)
    Currently Being Moderated
    Jul 9, 2013 2:31 PM (in response to Mike Lipay)

    Ok.. Mike, that page is loading fine here on Safari 6.0.5

     

    Press Command + Option + E on your keyboard to empty the Safari cache.

     

    Quit and relaunch Safari to test.

  • andyBall_uk Level 6 Level 6 (17,575 points)
    Currently Being Moderated
    Jul 9, 2013 2:35 PM (in response to Mike Lipay)

    You'd get that result if Safari - Develop menu - Disable Styles is checked... but others ites would be affected too.

    If there's no Develop menu showing, enable it via Safari - Preferences - Advanced...

  • Linc Davis Level 10 Level 10 (107,850 points)
    Currently Being Moderated
    Jul 9, 2013 5:06 PM (in response to Mike Lipay)

    From the Safari menu bar, select

            

    Safari Preferences Extensions

         

    Turn all extensions OFF and test. If the problem is resolved, turn extensions back ON and then disable them one or a few at a time until you find the culprit.

     

    If you wish, you may be able to salvage the malfunctioning extension by uninstalling and reinstalling it. That will revert its settings to the defaults.

  • Carolyn Samit Level 10 Level 10 (84,160 points)
    Currently Being Moderated
    Jul 9, 2013 6:10 PM (in response to Mike Lipay)

    Try disabling plugins ..

     

    Safari > Preferences > Security

     

    Deselect:  Allow all other plug-ins

     

     

    Quit and relaunch Safari to test.

  • Linc Davis Level 10 Level 10 (107,850 points)
    Currently Being Moderated
    Jul 9, 2013 6:10 PM (in response to Mike Lipay)

    Boot into Recovery mode. From the OS X Utilities screen, select Get Help Online. A clean copy of Safari will launch. No plugins, such as Flash, will be available. While in Recovery, you'll have no access to your saved bookmarks or passwords, so make a note of those before you begin, if they're needed for the test.

     

    Test. After testing, reboot as usual and post the results.

  • Linc Davis Level 10 Level 10 (107,850 points)
    Currently Being Moderated
    Jul 9, 2013 6:38 PM (in response to Mike Lipay)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, or by a peripheral device.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain iMacs.  The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

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