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Offshore support

309 Views 11 Replies Latest reply: Jul 11, 2013 6:18 AM by varjak paw RSS
Mike Lipay Level 2 Level 2 (225 points)
Currently Being Moderated
Jul 10, 2013 4:15 AM

I have a basic question about an album being sold, haven't purchased it yet as the information in iTunes is incomplete. I asked iTunes support, (we only get ONE email between us each day).

 

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  • varjak paw Level 10 Level 10 (167,195 points)
    Currently Being Moderated
    Jul 10, 2013 9:01 AM (in response to Mike Lipay)

    iTunes Support is the only place where you could get any information about iTunes Store content that is not shown on the iTunes Store site, so you'll have to try to work with them through email. We're all just fellow users here.

     

    Regards.

  • varjak paw Level 10 Level 10 (167,195 points)
    Currently Being Moderated
    Jul 10, 2013 10:32 AM (in response to Mike Lipay)

    Ranting here doesn't do any good since again we're all just fellow users. What question, if I may ask, were you trying to get an answer to?

  • turingtest2 Level 8 Level 8 (43,975 points)
    Currently Being Moderated
    Jul 10, 2013 11:55 AM (in response to Mike Lipay)

    There are 14 tracks, many of which are a medley of two or more songs, making the advertised 30 in total. Normally partial albums are listed as such.

     

    tt2

  • turingtest2 Level 8 Level 8 (43,975 points)
    Currently Being Moderated
    Jul 10, 2013 11:59 AM (in response to Mike Lipay)

    I just looked at the link you posted.

     

    tt2

  • varjak paw Level 10 Level 10 (167,195 points)
    Currently Being Moderated
    Jul 10, 2013 1:32 PM (in response to Mike Lipay)

    Ditto to what TurningTest just said; the iTunes Store pretty clearly says that it's fourteen tracks, of which some as shown in the track titles include more than one hymn in the track. That's probably the source of the confusion from the iTunes Store representative who couldn't understand what you were asking since the iTunes Store tells you how many tracks you get. With millions of tracks they can't know the details of any given title and hence could not tell you that "30 hymns" doesn't mean "30 individual tracks".

     

    Regards.

  • turingtest2 Level 8 Level 8 (43,975 points)
    Currently Being Moderated
    Jul 10, 2013 3:54 PM (in response to Mike Lipay)

    The iTunes Store support team is, I would guess, focused on issues involving completed transactions that haven't been successfully delivered, or don't meet the purchaser's expectations. I only understood your question once I'd taken the time to examine the listing carefully. For a moment I even considered that if might have had the wrong artwork but the 30 was clearly in the album title so there had to be an explanation.

     

    tt2

  • varjak paw Level 10 Level 10 (167,195 points)
    Currently Being Moderated
    Jul 11, 2013 6:18 AM (in response to Mike Lipay)

    Keep in mind that the iTunes Store handles millions of customers and millions of transactions, so the service reps don't have much time to be able to answer pre-sales questions, particularly not about the content of any given album. All they'll usually be able to do, even if they understand the question correctly, is direct you to the album page in the iTunes Store where the information, as much as the iTunes Store has, is almost always available.

     

    Regards.

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