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the Home share icon has disappeared

421 Views 5 Replies Latest reply: Jul 11, 2013 12:15 PM by ariel s RSS
oggy60 Calculating status...
Currently Being Moderated
Jul 7, 2013 2:11 AM

I Have had apple TV  for a week now, yesterday the home share icon dissapeared from the top of the page on my MAC air. I can stream Music and share photo's with Pioneer TV but cannot share anything viewd on my Mac. Apple tv is otherwise working fine ? Any help appreciated.

Apple TV (3rd Generation), OS X Mountain Lion (10.8.4), Mac book Air
  • ariel s Community Specialists Community Specialists (1,685 points)
    Currently Being Moderated
    Jul 9, 2013 7:36 AM (in response to oggy60)

    Hi oggy60,

     

    I recommend checking out this article of troubleshooting steps for when the AirPlay icon is missing:

     

    Troubleshooting AirPlay and AirPlay Mirroring

    http://support.apple.com/kb/ts4215

    The icon will only appear if your device or computer is logged onto a Wi-Fi network which has an AirPlay-enabled recipient, such as Apple TV (2nd generation or 3rd generation).

    If you are still unable to see the AirPlay icon, try one of the following steps:

    • Verify that your AirPlay-enabled devices have the most up-to-date software or firmware.
    • Verify that your iOS device has Wi-Fi turned on. Enable Wi-Fi on your iOS device by going to Settings > Wi-Fi.
    • Verify that all your AirPlay-enabled devices are logged on to the same home Wi-Fi network (check the home network names on your devices to confirm).
    • If trying to AirPlay, or AirPlay mirror, to your Apple TV (2nd or 3rd generation), ensure that AirPlay is enabled on your Apple TV as well. You can enable or disable AirPlay on Apple TV in the AirPlay menu: Settings > AirPlay
    • Check Internet or network connectivity on all affected devices.
    • Temporarily disable firewalls (both network and local) and security software. Security software and firewalls may block ports that AirPlay uses to stream content. You can often resolve issues with security software by updating, correctly configuring, or uninstalling security software.
    • If attempting to use AirPlay from a third-party app or a website from your Safari app on your iOS device, confirm that the app or website is AirPlay compatible (refer to the developers of the app or website for additional information). 

    I hope this helps!

    - Ari

  • ariel s Community Specialists Community Specialists (1,685 points)
    Currently Being Moderated
    Jul 10, 2013 12:30 PM (in response to oggy60)

    Hi oggy60,

     

    Thanks for your reply.  This may need to go in a different direction then. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://expresslane.apple.com/GetproductgroupList.action.

     

    Regards,

    - Ari

  • ariel s Community Specialists Community Specialists (1,685 points)
    Currently Being Moderated
    Jul 11, 2013 12:15 PM (in response to oggy60)

    Hi oggy60,

     

    Wonderful!  I am very happy to hear the situation's resolved for you and I appreciate the update.

     

    Thanks for using Apple Support Communities!

    - Ari

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