Currently Being ModeratedJul 4, 2013 8:05 AM (in response to JenV67)
Thanks for visiting Apple Support Communities.
You may find the steps in this article helpful:
If the behavior continues, try the steps in our iPad troubleshooting assistant:
Currently Being ModeratedJul 11, 2013 5:41 AM (in response to jeremy_v)
Thanks I think it has helped will know in the next few e mails cheers jenny
Currently Being ModeratedJul 11, 2013 9:25 AM (in response to JenV67)
I tried all of the things suggested by the "Community Specialists", but none of them worked. Also, the instructions apply to the iPhone and iPod Touch, not the iPad that the original poster and the rest of us are writing about. This is frustrating and pretty common, it seems. Why isn't Apple helping?