Skip navigation

TS3147: Troubleshooting printer issues in OS X

Learn about Troubleshooting printer issues in OS X

TS3147 I need help!  I have a Photosmart 7520.  It will scan with my iphone and my ipad, but not my macbook.  I have spent 10 hours with HP and it's definitely a Macbook issue.  Anyone?

267 Views 1 Reply Latest reply: Jul 11, 2013 12:16 PM by Klaus1 RSS
alibusch Level 1 Level 1 (0 points)
Currently Being Moderated
Jul 11, 2013 10:05 AM

Help!  I have a Photosmart 7520.  It will scan with my iphone and my ipad, but not my macbook.  I have literally spent 10+ hours with HP doing everything imaginable and they don't have any answers.  They told me to contact apple.  I get the following message when it tries to scan (it acknowledges that there is a scanning feature.

 

Photosmart 7520 series [DCCA9A] is currently unavailable. Ensure your device is powered on, check the connection, and ensure your network is functioning properly. If these conditions are correct, restart the device and try scanning again.

 

When I run the scan test, I receive this message:

 

Photosmart 7520 series is currently unavailable. Please check if it is turned on and connected, or try again later.

 

Any ideas? 

 

Thanks!

MacBook Pro, Mac OS X (10.6.8)

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.