5 Replies Latest reply: Jul 11, 2013 2:35 PM by poikkeus1
poikkeus1 Level 3 Level 3 (965 points)

I have three Mail accounts I've verified as correctly configured. When I access the accounts using Thunderbird, all the email is retrieved easily. However, when I use Apple Mail, it works only half the time. When there's an error, I may see a Mail screen that looks like this:

 

boxes.jpg

 

The mailbox named "poikkeus" is the problem. Interestingly, it works fine after using Thunderbird. Then, when I use Mail, it works fine. Then, when I open Mail again, I get the error icon pictured.

 

How do I make Mail 100% functional without these errors? Why only this account? Are there any experts who can shed light on this?

 

Thanks!


iMac, OS X Mountain Lion (10.8.3), Mac OS X (10.8.3)
  • 1. Re: Mail works on all but one account - why?
    Barney-15E Level 8 Level 8 (35,275 points)

    What kind of server is it? POP or IMAP.

    If you click the error triangle, what does it say.

     

    If you open Connection Doctor, Show Details, and then Check Again, what does it say about POIKKEUS?

  • 2. Re: Mail works on all but one account - why?
    poikkeus1 Level 3 Level 3 (965 points)

    Thanks for your help! The server is IMAP, and when I clicked the error triangle, I got this message:

     

    unable to connect.jpg

    When I wen to Connection Doctor, I came up with this display:

     

    CONNECTION STATUS.jpg

     

    The account pertaining to "poikkeus" is the one that's not connecting. I tried to get a further report as suggested. I didn't want to leave off any potentially important info, so I've included the entire report:

     

     

     

    INITIATING CONNECTION Jul 10 19:29:56.322  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x0 -- thread:0x7fd793d10ce0

     

    INITIATING CONNECTION Jul 10 19:29:56.323  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x0 -- thread:0x7fd793d1a3b0

     

    INITIATING CONNECTION Jul 10 19:29:56.323  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x0 -- thread:0x7fd793f439a0

     

    INITIATING CONNECTION Jul 10 19:29:56.323  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x0 -- thread:0x7fd793c76da0

     

    INITIATING CONNECTION Jul 10 19:29:56.323  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x0 -- thread:0x7fd793d22dc0

     

    INITIATING CONNECTION Jul 10 19:29:56.324  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x0 -- thread:0x7fd793bc1c90

     

    CONNECTED Jul 10 19:29:56.438 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793eb50d0 -- thread:0x7fd793d1a3b0

     

    CONNECTED Jul 10 19:29:56.442 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793eb7810 -- thread:0x7fd793f439a0

     

    CONNECTED Jul 10 19:29:56.448 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793d0c4d0 -- thread:0x7fd793c76da0

     

    CONNECTED Jul 10 19:29:56.464 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd793e03c10 -- thread:0x7fd793d10ce0

     

    CONNECTED Jul 10 19:29:56.466 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd793e95c10 -- thread:0x7fd793d22dc0

     

    CONNECTED Jul 10 19:29:56.468 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd793d16f80 -- thread:0x7fd793bc1c90

     

    READ Jul 10 19:29:56.676 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793eb50d0 -- thread:0x7fd793d1a3b0

    * OK [CAPABILITY IMAP4rev1 ID NAMESPACE X-ID-ACLID UIDPLUS LITERAL+ CHILDREN XAPPLEPUSHSERVICE XYMHIGHESTMODSEQ AUTH=PLAIN AUTH=LOGIN AUTH=XYMCOOKIE AUTH=XYMECOOKIE AUTH=XYMCOOKIEB64 AUTH=XYMPKI] IMAP4rev1 imapgate-0.7.68_14.446672 imap407.mail.gq1.yahoo.com

     

    READ Jul 10 19:29:56.681 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793eb7810 -- thread:0x7fd793f439a0

    * OK [CAPABILITY IMAP4rev1 ID NAMESPACE X-ID-ACLID UIDPLUS LITERAL+ CHILDREN XAPPLEPUSHSERVICE XYMHIGHESTMODSEQ AUTH=PLAIN AUTH=LOGIN AUTH=XYMCOOKIE AUTH=XYMECOOKIE AUTH=XYMCOOKIEB64 AUTH=XYMPKI] IMAP4rev1 imapgate-0.7.68_14.446672 imap408.mail.gq1.yahoo.com

     

    WROTE Jul 10 19:29:56.685 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793eb50d0 -- thread:0x7fd793ec06a0

    1.22 ID ("name" "Mac OS X Mail" "version" "6.5 (1508)" "os" "Mac OS X" "os-version" "10.8.4 (12E55)" "vendor" "Apple Inc.")

     

    WROTE Jul 10 19:29:56.698 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793eb7810 -- thread:0x7fd793884420

    1.23 ID ("name" "Mac OS X Mail" "version" "6.5 (1508)" "os" "Mac OS X" "os-version" "10.8.4 (12E55)" "vendor" "Apple Inc.")

     

    READ Jul 10 19:29:56.724 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793eb50d0 -- thread:0x7fd793ec06a0

    * ID ("name" "imapgate" "version" "0.7.68_14.446672" "support-url" "http://help.yahoo.com/")

    1.22 OK completed

     

    READ Jul 10 19:29:56.733 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793d0c4d0 -- thread:0x7fd793c76da0

    * OK [CAPABILITY IMAP4rev1 ID NAMESPACE X-ID-ACLID UIDPLUS LITERAL+ CHILDREN XAPPLEPUSHSERVICE XYMHIGHESTMODSEQ AUTH=PLAIN AUTH=LOGIN AUTH=XYMCOOKIE AUTH=XYMECOOKIE AUTH=XYMCOOKIEB64 AUTH=XYMPKI] IMAP4rev1 imapgate-0.7.68_14.446672 imap414.mail.gq1.yahoo.com

     

    WROTE Jul 10 19:29:56.743 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793eb50d0 -- thread:0x7fd793ec06a0

    2.22 AUTHENTICATE PLAIN

     

    READ Jul 10 19:29:56.749 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793eb7810 -- thread:0x7fd793884420

    * ID ("name" "imapgate" "version" "0.7.68_14.446672" "support-url" "http://help.yahoo.com/")

    1.23 OK completed

     

    WROTE Jul 10 19:29:56.762 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793d0c4d0 -- thread:0x7fd793d042b0

    1.24 ID ("name" "Mac OS X Mail" "version" "6.5 (1508)" "os" "Mac OS X" "os-version" "10.8.4 (12E55)" "vendor" "Apple Inc.")

     

    WROTE Jul 10 19:29:56.776 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793eb7810 -- thread:0x7fd793884420

    2.23 AUTHENTICATE PLAIN

     

    READ Jul 10 19:29:56.780 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793eb50d0 -- thread:0x7fd793ec06a0

    +

     

    WROTE Jul 10 19:29:56.802 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793eb50d0 -- thread:0x7fd793ec06a0

    ************************************************

     

    READ Jul 10 19:29:56.815 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793eb7810 -- thread:0x7fd793884420

    +

     

    READ Jul 10 19:29:56.817 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793d0c4d0 -- thread:0x7fd793d042b0

    * ID ("name" "imapgate" "version" "0.7.68_14.446672" "support-url" "http://help.yahoo.com/")

    1.24 OK completed

     

    WROTE Jul 10 19:29:56.850 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793d0c4d0 -- thread:0x7fd793d042b0

    2.24 AUTHENTICATE PLAIN

     

    WROTE Jul 10 19:29:56.851 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793eb7810 -- thread:0x7fd793884420

    ************************************************

     

    READ Jul 10 19:29:56.897 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd793e03c10 -- thread:0x7fd793d10ce0

    220 smtp.mail.yahoo.com ESMTP ready

     

    READ Jul 10 19:29:56.906 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793d0c4d0 -- thread:0x7fd793d042b0

    +

     

    READ Jul 10 19:29:56.911 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd793e95c10 -- thread:0x7fd793d22dc0

    220 smtp.mail.yahoo.com ESMTP ready

     

    READ Jul 10 19:29:56.925 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd793d16f80 -- thread:0x7fd793bc1c90

    220 smtp.mail.yahoo.com ESMTP ready

     

    WROTE Jul 10 19:29:56.938 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd793e03c10 -- thread:0x7fd793d10ce0

    EHLO [192.168.1.65]

     

    WROTE Jul 10 19:29:56.967 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd793e95c10 -- thread:0x7fd793d22dc0

    EHLO [192.168.1.65]

     

    WROTE Jul 10 19:29:56.969 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793d0c4d0 -- thread:0x7fd793d042b0

    ********************************************

     

    WROTE Jul 10 19:29:56.988 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd793d16f80 -- thread:0x7fd793bc1c90

    EHLO [192.168.1.65]

     

    READ Jul 10 19:29:57.030 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd793e03c10 -- thread:0x7fd793d10ce0

    250-smtp.mail.yahoo.com

    250-PIPELINING

    250-SIZE 41697280

    250-8 BITMIME

    250 AUTH PLAIN LOGIN XYMCOOKIE

     

    WROTE Jul 10 19:29:57.057 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd793e03c10 -- thread:0x7fd793d10ce0

    AUTH PLAIN  (*** 48 bytes hidden ***)

     

    READ Jul 10 19:29:57.060 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd793e95c10 -- thread:0x7fd793d22dc0

    250-smtp.mail.yahoo.com

    250-PIPELINING

    250-SIZE 41697280

    250-8 BITMIME

    250 AUTH PLAIN LOGIN XYMCOOKIE

     

    READ Jul 10 19:29:57.081 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd793d16f80 -- thread:0x7fd793bc1c90

    250-smtp.mail.yahoo.com

    250-PIPELINING

    250-SIZE 41697280

    250-8 BITMIME

    250 AUTH PLAIN LOGIN XYMCOOKIE

     

    READ Jul 10 19:29:57.110 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793eb50d0 -- thread:0x7fd793ec06a0

    2.22 OK AUTHENTICATE completed - Mailbox size in bytes is 0

     

    WROTE Jul 10 19:29:57.133 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd793e95c10 -- thread:0x7fd793d22dc0

    AUTH PLAIN  (*** 48 bytes hidden ***)

     

    WROTE Jul 10 19:29:57.168 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793eb50d0 -- thread:0x7fd793ec06a0

    3.22 CAPABILITY

     

    WROTE Jul 10 19:29:57.188 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd793d16f80 -- thread:0x7fd793bc1c90

    AUTH PLAIN  (*** 44 bytes hidden ***)

     

    READ Jul 10 19:29:57.212 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd793e03c10 -- thread:0x7fd793d10ce0

    235 2.0.0 OK

     

    WROTE Jul 10 19:29:57.268 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd793e03c10 -- thread:0x7fd793d10ce0

    QUIT

     

    READ Jul 10 19:29:57.276 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793eb50d0 -- thread:0x7fd793ec06a0

    * CAPABILITY IMAP4rev1 ID NAMESPACE X-ID-ACLID UIDPLUS LITERAL+ XAPPLEPUSHSERVICE XYMHIGHESTMODSEQ

    3.22 OK CAPABILITY completed

     

    READ Jul 10 19:29:57.293 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793d0c4d0 -- thread:0x7fd793d042b0

    2.24 OK AUTHENTICATE completed - Mailbox size in bytes is 18812

     

    WROTE Jul 10 19:29:57.313 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793eb50d0 -- thread:0x7fd793ec06a0

    4.22 LIST "" ""

     

    READ Jul 10 19:29:57.348 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd793d16f80 -- thread:0x7fd793bc1c90

    235 2.0.0 OK

     

    WROTE Jul 10 19:29:57.381 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793d0c4d0 -- thread:0x7fd793d042b0

    3.24 CAPABILITY

     

    WROTE Jul 10 19:29:57.400 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd793d16f80 -- thread:0x7fd793bc1c90

    QUIT

     

    READ Jul 10 19:29:57.421 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793eb50d0 -- thread:0x7fd793ec06a0

    * LIST (\Noselect) "/" ""

    4.22 OK LIST completed

     

    WROTE Jul 10 19:29:57.489 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793eb50d0 -- thread:0x7fd793ec06a0

    5.22 LOGOUT

     

    READ Jul 10 19:29:57.506 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793d0c4d0 -- thread:0x7fd793d042b0

    * CAPABILITY IMAP4rev1 ID NAMESPACE X-ID-ACLID UIDPLUS LITERAL+ XAPPLEPUSHSERVICE XYMHIGHESTMODSEQ

    3.24 OK CAPABILITY completed

     

    WROTE Jul 10 19:29:57.566 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793d0c4d0 -- thread:0x7fd793d042b0

    4.24 LIST "" ""

     

    READ Jul 10 19:29:57.691 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793d0c4d0 -- thread:0x7fd793d042b0

    * LIST (\Noselect) "/" ""

    4.24 OK LIST completed

     

    WROTE Jul 10 19:29:57.726 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793d0c4d0 -- thread:0x7fd793d042b0

    5.24 LOGOUT

     

    READ Jul 10 19:29:59.945 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:imap.mail.yahoo.com -- port:993 -- socket:0x7fd793eb7810 -- thread:0x7fd793884420

    2.23 NO [ALERT] Please verify your account by going to https://login.yahoo.com (#MBR1213)

     

    READ Jul 10 19:30:00.282 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd793e95c10 -- thread:0x7fd793d22dc0

    535 5.7.0 Incorrect username or password. (#MBR1213)

     

    WROTE Jul 10 19:30:00.294 [kCFStreamSocketSecurityLevelTLSv1SSLv3]  -- host:smtp.mail.yahoo.com -- port:465 -- socket:0x7fd793e95c10 -- thread:0x7fd793d22dc0

    QUIT

    What does this report suggest I do to fix this issue?

  • 3. Re: Mail works on all but one account - why?
    Barney-15E Level 8 Level 8 (35,275 points)

    I'm not sure, but it sounds like Yahoo is asking you to verify your account on their web portal.

    I don't have Yahoo, but at a time I know you had to have a paid service to access via IMAP. I don't know if that has changed.

  • 4. Re: Mail works on all but one account - why?
    Eric Root Level 6 Level 6 (16,165 points)

    Try looking here. There is a contact link.

     

    Yahoo Mail Help

  • 5. Re: Mail works on all but one account - why?
    poikkeus1 Level 3 Level 3 (965 points)

    A tough one, but I think I have it figured out.

     

    I don't know how my password changed, but it apparently changed somehow. Since only one of three email accounts was affected, that would suggest that the error lie in the password or setup. I followed the Yahoo setup instructions, reset the password, and now the account seems to be working again.