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"Other" data (iPhone) - How do I remove this junk?

1189342 Views 1,155 Replies Latest reply: Apr 11, 2014 8:07 PM by Mr. Luigi RSS Branched to a new discussion.
  • Mr. Luigi Level 1 Level 1 (5 points)

    @ jattr4omdqli


    Thanks for giving clear directions on where to find those SMS messages using DiskAid...


    "My problem was located in




    If everyone who uses DiskAid or iFunBox would provide similar instructions on how to find this "other" data I bet it would really help.


    I use DiskAid AND iFunBox for that reason.  Sometimes it is easier to find the "offending party" using one of these applications over the other.  Still, it sometimes takes a fair amount of hunting to find things.


    Speaking of that.  I discovered this yesterday using iFunbox.  Two zipfiles.  One for an applicationn called Star Walk and one for WeatherHD.  Both are very large apps with a lot of graphical data.  Even the zip files were over 200 MB each.  After some thinking, I decided these zipfiles were probably not doing anything and deleted them.  Result:  My "other" data decreased by almost 0.5 GB (the total of these zipfiles) and both applications still worked fine.


    Sadly, and hypocritically, I can't remember the steps I used to find these files!


    If I have made a mistake in deleting the zipfiles let me know.  Right now, I haven't been able to find any result of doing so except for gaining about a half a gigabyte of extra storage.

  • peteski3 Calculating status...

    My wife's phone had 8 gig of "other."  When I deleted her camera roll, almost all became available, so I think the iphone's camera roll is mischaracterized as "other", the "photos" being actual iphoto albums which apparently doesn't include the iphone's camera roll photos.

  • sharifrommoorpark Calculating status...

    I fixed mine by deleting old TEXT MESSAGES!!!!  Who knew?!!  I had never deleted any texts for the last 2 years!  Gave me back 3Gb of storage!  Hope this helps someone because I was going CRAZY!!!

  • shai.hulud000 Calculating status...
    Currently Being Moderated
    Jul 13, 2013 12:40 PM (in response to Mr. Luigi)

    I'm sorry if something like this has already been posted but there are 56 pages and doing a google search didn't reveal anything. I found similar program that helped me A LOT. Though it did crash on me a few times when looking at camera roll files.


    I've been having an issue with a very large Other on my phone for a couple years (6 GB).
    I discovered last year that MY ISSUE was caused by SMS message attachments that were being cached and remaining on the phone even after the text message was deleted. After searching for a solution I found that you needed to jailbreak your phone to fix it. I had tried DiskAid and iFunBox but with no luck. (Although there might have been some software that could fix it if you wanted to pay for it, but I did not because I couldn't know for sure.)


    Today I noticed that iBackupBot (free) recently updated for Mac and now allows to directly delete any of the Multimedia Files cached in a backup.  I found 3 files (1GB each) of the same video I had tried to send in a iMessage and I deleted the original message over a year ago. The steps below allowed me to  finally take off the 6GB of Other Data that had been accumulating on my phone for 2 years. YAY!!


    The steps I followed were these:

    1. Connect your phone to your computer, create a backup, and then close iTunes (or any program that uses your phone)


    2. Open iBackupBot and it will find your backups if you haven't moved their default location.

    3. Right-Click on your backup and create a duplicate or create one with another program. (Just in case)


    3. Click on the Multimedia File Manager under your phone's backup. (or click Other Multimedia Files from the main display of your phone)


    4. Click on the Other Multimedia files tab.

    5. Delete the Files that you don't want. (These files were (for me)  App Document images, SMS attached images and videos, and Photostream images) If you delete images currently in your messages you will lose them. Mine turned into something like " ? IMG 1234 ". And any deleted files for photostream will need to be downloaded again.

    6. Then right-click on the backup top folder and tell it to restore your phone. ( I checked the option to have it remove items not restored, not sure if it helped) or you can quit iBackUpBot and restore from iTunes



    Hope this helps those who have tried other solutions with no results.

  • brettmcm Calculating status...

    I tried ifunbox but your phone has to be jail broken. Still the elusive fix continues

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 15, 2013 3:13 PM (in response to brettmcm)

    Hi brettmcm,


    That's not true.  I have 9 iDevices and they're all non-jailbroken.  iFunBox works fine on each of them.  What exactly happened that makes you think this?


    Mr. Luigi

  • Mr. Luigi Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jul 15, 2013 5:41 PM (in response to Mr. Luigi)

    Hi brettmcm...part II,


    Make sure you are downloading the latest version for iFunbox.  I quote myself from the previous page...


    BTW, I have discovered that not all sites providing downloads for iFunBox are providing the most recent version for Macs and PC's.  This link will provide the most recent versions:



    I believe it is v1.2 for Macs and v2.6 for Windows.



    You don't mention if you are using a PC or Mac, but this link will provide you with the latest version of iFunBox which does not require a jailbroken iPhone.


    Hope this helps.


    Mr. Luigi

  • alean01 Calculating status...

    I have had this problem for so long! After reading countless forums and trying, one at a time, the suggestions, I finally found what my phone was storing! Hopefully this will help you as well.


    Every night, I send my mom every photo I take of my daughter. I also send these photos to my sister and other famiy members. Apparently, the "other" section of storage includes text messages. After trying a bunch of other suggestions to no avail, I began deleting text messages. I deleted the entire conversation my mother and I had, including all the videos and pictures I send her each night and that freed up all of my space I've never had! I had no idea the text messages would take up space, but they do! I now have almost all of my space back.

  • Ruadh2 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 16, 2013 3:10 PM (in response to Ruadh2)

    Just an update to my earlier post about odd duplicates of voice memos.  I've added in a chart which shows the number of voice memo files that I found through iFunbox on my iPhone, and the number of files shown in my iTunes Playlist and on the iPhone listing in iTunes.  Further to my previous message, I found a small number of files that iTunes showed as duplicated on the iPhone.  However, these were only one or two files.


    What does this chart tell us?  Firstly, that I've got an old iPhone!  I've got a 3GS. 


    Secondly, that generally speaking, the older the voice memo, the greater the number of duplicates, but this is not a definitive relationship.  My oldest voice memos from March 2010 have 20 or so duplicates as shown by iFunbox, but one file from April 2010 was duplicated 74 times.  However, this file had fewer duplicates in the iTunes playlist on my iMac, whereas only the very old files had duplicates (two files only) showing in iTunes on the iPhone. 


    I hope this is of some help to someone to find the cause and fix it!  Even while removing these duplicates, freeing up 5.6GB of "Other" on my iPhone, I had two or three other duplicates as shown in iFunbox being generated for each file, taking up 100MB in all.  Obviously, it won't take long for "Other" to grow back unless we can find a cause and stop it.  BTW I didn't find any SMS duplicates - I don't use SMS attachments much at all.   

    iPhone 3GS, iOS 6.1.4
  • NAndretta Calculating status...
    Currently Being Moderated
    Jul 17, 2013 6:58 PM (in response to Dasneeth)

    This was very helpful, thank you!

  • lost100 Level 1 Level 1 (0 points)

    Excellent solution!!!


    I was having an 8Gb "Other Data" problem with my step-daughters 4S.


    Used the iBackupBot software and found 16,000 SMS attachments (yes that was 16000!!!) despite the fact we had deleted all her texts, in the backup file.


    As reported its a simple process to see the files (in the back up) and delete them (takes a little while for 16000 to go away but they do).


    Process works like a dream. Problem solved.


    Thank you!!!!

  • lost100 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 20, 2013 4:49 AM (in response to lost100)

    Update from my last message:


    Out of interest I checked my own phone (Iphone 4) using the iBackupBot software having first deleted all my iMessage conversations.


    Interestingly I only had a single picture SMS attachment in the back up! (I certainly had more iMessages with attachments before I deleted them.)


    That says to me that some phones are working ok, deleting SMS attachments properly, whereas some are leaving the data in "Other". Quite what the difference is, I have no idea - the only difference here was my phone was a 4 and my step-daughters a 4S.

  • Mr. Luigi Level 1 Level 1 (5 points)

    Hi shai.hulud000...or anyone!


    I read in your post a while back that you said...


    "Today I noticed that iBackupBot (free) recently updated for Mac..."


    Since several posts after yours have extolled the virtues of iBackupBot I wanted to give it a try and compare it to DiskAid and iFunBox (the latest version of iFunBox that does not require JB!).  But, when I go to the iBackupBot site it says that iBackupBot for Mac is $35.  It does say it comes with a 7 day FREE trial.


    When you said "free", were you referring to the free 7 day trial?  I know these apps can be a little tricky.  For example, the full version of DiskAid is not free, but you can get a "lite" version that is free.  Perhaps there is a lite version of iBackupBot too and that is free...with no 7 day time limit.


    A response from anyone about the details of iBackupBot would be appreciated!  If there is a new free "lite" version for Macs, could you provide the link?


    Thanks in Advance, Mr. Luigi

  • TwistedByDesign Calculating status...
    Currently Being Moderated
    Jul 21, 2013 11:38 AM (in response to Mr. Luigi)

    Hey Mr Luigi


    I too ran against the where-the-frak-is-that-free-version-they're-talking-about-wall. It happened when I browsed to the download page but apparantely, the free version is on the main page. This is the direct link: . I've been able to download it, I haven't scanned nor tried it. For the windows version:

  • Mr. Luigi Level 1 Level 1 (5 points)

    Hi TwistedByDesign!


    Good to hear from you and hope things are going better in the "other" department. :-)


    Thanks for the link!  It successfully sent me straight to a download the latest version (v4.1.7) of BackupBot for Mac.  Do you know if this is this the 7 day free trial version of the application?  Or is this a "full deal-lasts forever" version?


    I ask because if I have just 7 days I better get on the stick and run the application on my iDevices and see what it can do, if anything, beyond DiskAid and iFunBox.


    School starts in a couple weeks here in the States and we are moving our pilot iPad program from the Middle School (grades 5-9) to the 9th grade in the Upper School (not sure where you are...that would be the 3rd Form in the UK?)


    Best, Mr. Luigi

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